Secure View Trainer / Training Development Specialist
Clearwaters.IThonolulu, HI
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Remote
On-site
Job Description
Secure View Trainer / Training Development Specialist
Clearwaters.IT is recruiting for a Secure View Trainer / Training Development Specialist. In this capacity, they will be responsible for providing technical expertise and design, create, and lead instructional programs for the Secure View security platform.
Location: Hickam AFB, Hawaii (on-site)
Responsibilities:
- Provide in-person and remote technical training to Customer Support Technicians, end users and others as the lead PACAF CSS trainers for the cross-domain access solution.
- Travel to other bases in the AOR as necessary to provide training on the current or planned versions of the cross-domain access solution.
- Use remote technologies, such as telephones, video teleconferencing, or computer-based virtual environments to provide training.
- Record training to be posted in a central location on a varied list of cross domain access solution topics.
- Coordinate the creation, shipping and delivery of training materials throughout the AOR.
- Provide tier one Cyber Operations Services and troubleshooting in response to trouble tickets and to a wide range of clients on various devices including, but not limited to: workstations, Thin (Server based) Clients, laptops, and other devices.
- Contractor shall provide software installation and support.
- Contractor will coordinate appointments with customers to troubleshoot on site or remotely as sist and provide walk-through repairs.
- Contractor shall process, prioritize and resolve trouble tickets using BMC Remedy or like ITSM system on unclassified and classified networks. Contractor shall check ticket queue throughout the day to respond to different levels in priority for incidents.
- Contractor shall process, prioritize and resolve trouble tickets using Cyberspace Infrastructure Planning System (CIPS). Contractor shall check CIPS throughout the day to respond to different levels in priority for incidents.
- Contractor shall process, prioritize and resolve trouble tickets using Virtual Enterprise Service Desk (vESD) and Remedy or similar ITSM ticketing systems.
Requirements
- U.S Citizenship
- Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is preferred, but equivalent military training and/or directly relevant experience will be considered.
- Required Certifications: Security + or higher
- Able to obtain and maintain an interim Secret security clearance, and maintain interim IT-II eligibility when performance starts
- Experience performing technical training in a classroom, workspace, and other environments, including traveling to military bases in other countries.
- Possess experience working with customers and Remedy trouble ticketing systems.
- Must be experienced with imaging laptops and desktop systems using imaging servers and removable media.
Benefits
- Health Care Plan (Medical, Dental, Vision)
- Retirement Plan (401K, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Secure View Trainer / Training Development Specialist Jobs at Clearwaters.IT
What is the work location for this position at Clearwaters.IT?
This job at Clearwaters.IT is located in honolulu, HI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Clearwaters.IT?
Employer has not shared pay details for this role.
What employment applies to this position at Clearwaters.IT?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Clearwaters.IT?
You can apply for this role at Clearwaters.IT either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.