Security Agent
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Overview
Job Description
Summary: A Security Agent at The Sagamore Resort is responsible for maintaining a safe, secure, and welcoming environment for guests, team members, and property. This role requires a professional presence, strong guest service skills, and the ability to respond calmly and effectively to a variety of situations while upholding the resort’s standards of excellence, discretion, and hospitality.
- Provide a visible security presence throughout the resort property, including patrols of buildings, grounds, parking areas, and docks
- Greet and assist guests in a courteous, professional manner while maintaining security awareness
- Monitor and control access to resort facilities as required
- Respond promptly to incidents, emergencies, alarms, and guest or employee concerns
- Complete detailed incident reports, daily logs, and other documentation accurately and in a timely manner
- Enforce resort policies and procedures while maintaining a calm and respectful approach
- Coordinate with resort departments to support special events, VIP arrivals, and large guest functions
- Assist with lost and found procedures and documentation
- Monitor surveillance systems and report suspicious or unsafe activity
- Provide first response assistance when necessary and contact emergency services as appropriate
- Maintain confidentiality and exercise sound judgment at all times
- High school diploma or equivalent required
- NYS Guard Card (preferred)
- Prior security, hospitality, or customer service experience (preferred)
- Strong interpersonal and communication skills
- Ability to remain calm and professional
- Attention to detail and strong observational skills
- Ability to work independently and as part of a team
- Flexibility to work days, evenings, weekends, holidays, and overnight shifts as needed
- Ability to stand and walk for extended periods
- Ability to patrol large resort grounds, both indoors and outdoors
Job Type: Full-time or Part Time
Compensation: From $18.00 per hour
Benefits:
- Free meals for break period
- Discounts at Opal Collection Resorts
- Spa & Retail Discounts
- 24/7 Fitness Center Access
Full time benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Morning shifts, with nights as needed
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FAQs About Security Agent Jobs at The Sagamore Resort
- Alternate-schedule
- Full-time
- Part-time