Security Command Center Operator (SOC Operator)

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

The SOC Operator is responsible for monitoring security systems, coordinating emergencies, compiling daily reports, replying to email and phone inquiries and general workplace duties, as needed. The candidate needs to be comfortable in a fast-paced, growing environment. Superior communication and multi-tasking skills are strongly desired. A professional yet approachable personality, who can make sound decisions through training with limited supervision, will excel in our environment.   

Responsibilities:

• Push/Report all appropriate operational matters in real-time directly to the SOC Manager, Director of Operations and members of senior management.

• Provide excellent Customer Service to all parties encountered while on duty.
• Acts on all customer service-related calls and either resolves them personally or refers issues to the appropriate individuals. Manage communications for emergency and non-emergency calls-for-service, to include phone and email workstations. Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure.
• Work within our software systems daily; TrackTik and WinTeam specifically
• Responsible for establishing, maintaining and reviewing schedules.
• Assist in the supervision and management of team of security officers, payroll, training, coaching, development and support.
• Handle all escalated security issues or emergency situations appropriately. Coordinate emergency incidents with Security Team. Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary.
• Acknowledge alarms and dispatch personnel as needed
• Participate in regular training and scenario-based security drills
• Understand and execute emergency SOC protocols, Understand and execute general service SOC protocols.
• Perform SOC related projects and tasks as requested by the SOC Manager or Director of Operations
• Compile daily SOC activities into daily shift reports. Accurately ensure detailed shift pass-downs are issued and followed. Compile monthly, quarterly and annual SOC statistical data. Author incident reports as described in SOC protocols
• Perform other tasks and duties of a similar nature and scope as assigned

Due to the nature of this assignment, special attention is paid to those candidates that are able to successfully demonstrate: A work history illustrating a progressively increasing security/customer service related skill sets and responsibilities with an emphasis in a supervisory capacity work, communication center protocol, knowledge of security operations, in addition to an advanced level computer proficiency/technological skills, specifically as it relates to established physical security needs.

Having any, or a combination of the above listed attributes may increase your chances of selection

Qualifications & Benefits:

Education and/or Experience: A High School diploma or general education degree (GED) is required, along with 2 years of satisfactory prior employment as a security officer. Additionally, 1 year of experience in dispatch or command is required. Candidates must be at least 21 years of age.

Certificates, Licenses, Registrations: Candidates must possess a valid, up-to-date driver's license.

Language Skills: Proficiency in reading, writing, speaking, and understanding English is essential.

Computer Skills: Candidates should possess proficiency in; WinTeam, Tracktik Microsoft Office software, including Word, Access, Excel, and PowerPoint.

Other Qualifications: Candidates must be able to pass a pre-employment drug screen and a criminal background check. Additionally, maintaining a working telephone number for contact purposes is required.

Physical Demands: The physical demands of this position are contract-based and must be met by the employee to successfully perform the essential functions of the job.

Benefits: Benefits include paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Opportunities for skills-enhancing training, career growth, and promotion are also available.

EOE/M/F/D/V

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