Security Officer L1

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

Under the direction of the Security Supervisor, the Security Officer L1 is responsible for the administrative and operational duties associated with a site security team. This role works closely with the Data Center Operations Team (DCOPS) to ensure that security measures are in place and functioning properly.The Security Officer Level 1 is an experienced client-facing security officer who utilizes clear and concise communication. This position plays a critical role in ensuring the protection of personnel and company property, managing access control, monitoring CCTV systems, responding to incidents, and completing written reports. Team members are expected to collaborate with other departments to assist with matters about the efficient operation of the data center, including Shipping & Receiving. The position enforces and adheres to security procedures based on policies determined by the Security Management team. Your vigilance and attention to detail will contribute to maintaining a secure environment for the NTT Data Center customer and the infrastructure.

What we are looking for

Key Roles and Responsibilities:Ensures that all employees, clients, vendors, and visitors on company property have proper company-issued identification.Patrols assigned post on foot to maintain visibility and observes possible unusual activity.Ensures that the client, its associates, and NTT Data Centre personnel are provided with a safe and professional work environment.

Essential Duties and Responsibilities

• Ensures that all employees, clients, vendors, and visitors on company property have proper company-issued identification.
• Patrols assigned post on foot to maintain visibility and observes possible unusual activity.
• Ensures that the client, its associates, and NTT Data Center personnel are provided with a safe and professional work environment.
• Monitor and maintain security technologies, including CCTV systems, and access control systems.
• Investigates, addresses, and reports security, maintenance, and safety conditions.
• Ensures daily administrative documentation is always concise and complete.  This includes but not limited to, Shift Activity Reports, Incident Reports, Shift Passdown Logs, and other related written documentation.
• Adherence to NTT Data policy and security procedure manuals, in addition to Company policies.
• Assist personnel with security related requests.
• Completes assignments, related to access control audits, combustible audits, badge discrepancy audits, as directed by supervisory/management staff.
• Assists with Shipping and Receiving tasks as necessary. This includes accepting, logging, and tracking shipments during times when the primary S&R Officer is not on-site or otherwise unavailable.
• Responds to all site emergencies and coordinates with local emergency services.
• Investigates and reports fires, evacuations, hazardous situations/other facility-related events.
• Maintains familiarity with Security procedures and policies in addition to Company policies.
• Thoroughly investigates all security-related accidents/incidents, interviews witnesses, complaints, and victims.
• Guide personnel on security processes and protocols to ensure compliance.
• Regular and predictable attendance is essential.
• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities

• Experience with standard methods, practices, tools, and equipment for the security team.
• Strong observation and surveillance skills, with the ability to detect and respond to security threats effectively.
• Knowledge of occupational hazards and safety rules.
• Ability to remain calm in an emergency.
• Excellent customer service in a client-facing environment.
• Excellent ability to communicate clearly and concisely in both written and verbal methods with clients, vendors, and co-workers.
• Ability to operate in a rigorous process-driven team environment.
• Ability to logically analyze and solve problems.
• Ability to multi-task.
• Strong organizational skills.
• Ability to work with a flexible schedule as required.
• Strong Team Player.
• Ability to follow instructions, adhere to security procedures, and work effectively in a team environment.

Education and Experience

• High School diploma or GED required.
• Additional education or training in security-related fields is a plus.
• At least (1) year in a security role, or equivalent combination of education and professional background.
• Prior experience in a Data Center or similar environment is a plus.
• Prior experience in the administration and operation of access control systems, CCTV systems with digital recording, and photo ID systems, and Microsoft Office applications.
• Demonstrated integrity, honesty, and reliability in fulfilling security responsibilities.
• As a condition of employment, you are required to possess active certifications such as Certified Security Guard (CSG) or Certified Protection Officer (CPO) as mandated by state regulations, to be obtained within six months of commencing employment and maintained throughout your tenure as a mandatory requirement.

Physical Requirements

• Primarily walking, standing, and bending with some sitting.
• Requires the ability to bend, reach and stand for extended periods.
• Able to expertly hear, speak, and utilize a telephone and walkie-talkie.
• Ability to communicate effectively with verbal, visual, and listening skills.
• Close visual work on a computer terminal.
• Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments.
• Ability to lift and carry objects weighing up to 50 pounds.
• Ability to climb stairs and ladders.

Work Conditions and Other Requirements

• Data Center environment, including outside perimeter and grounds.
• Exposure to all types of weather conditions.
• Exposure to unpleasant fumes and odors.
• Data Center environment with varying temperatures and loud noises.
• Potential extensive daily usage of workstation or computer.
• Must work on-site, no telecommuting.
• Must follow PPE (Personal Protective Equipment) guidelines as determined for the position.
• Must wear NTT security uniform and adhere to NTT’s Dress Code and Personal Standards.
• Must be comfortable working in a highly critical, highly confidential, fast-paced environment with shifting priorities.
• Must be able to respond to emergencies at the Data Center.
• Must be willing to work outside normal business hours, including weekends, late nights, and holidays, and be part of on-call protocol.
• Must participate in some capacity in the Bring Your Own Device (BYOD) program—use smart mobile device with cellular connectivity capable of downloading active applications.
• A valid driver's license is required as employees will need to support tasks in nearby buildings and utilize company vehicles to complete assignments.
• Must be able to pass a background check and drug test.
• CPR/First Aid Certification preferred or can be obtained working for NTT.
• Must posses or become forklift certified.  NTT will provide initial and ongoing certification training.

Investigates, address if possible, and report security, maintenance, and safety conditions.Ensures daily administrative documentation is concise and complete at all times.Maintains assigned equipment is functional and in presentable condition.Assist personnel with requestsCompletes various company or client assignments as required.Assists with Shipping and Receiving tasks.Responds to emergencies- coordinates with local emergency management resourcesInvestigates and reports fires, evacuations, hazardous situations/other facility related events.Maintains familiarity of Security procedures and policies in addition to Company policies.Exposure to investigations involving security related accidents/incidents, interviews witnesses, complaints, and victims; gather and preservation of propertyPerforms other job-related duties as assigned.Regular, predictable attendance is essential for satisfactory performance.Knowledge, Skills and Attributes:Strong observational and surveillance skills, with the ability to detect and respond to security threats or breaches effectivelyKnowledge of occupational hazards and safety rulesAbility to remain calm in an emergencyExcellent customer service skillsExcellent ability to communicate clearly and concisely in both written and verbal methods with clients, vendors, and co-workersAbility to operate in a rigorous process-driven team environmentAbility to logically analyse and solve problemsStrong organisational skills with the ability to multi-taskAbility to work with a flexible schedule as requiredStrong team player with the ability to follow instructions, adhere to security procedures, and work effectively in a team environmentAbility to work with a flexible schedule as requiredDemonstrated integrity, honesty, and reliability in fulfilling security responsibilitiesMust be comfortable working in a highly critical, highly confidential, fast paced environment with shifting prioritiesMust be able to respond to emergency situations at the data centreMust be willing to work outside normal business hours, including weekends, late nights, holidays and be part of on-call protocolAcademic Qualifications and Certifications:High School diploma or GED requiredAdditional education or training in security-related fields is a plusPossession of relevant certifications such as Certified Security Guard (CSG) or Certified Protection Officer (CPO)CPR/First Aid Certification (can be obtained in first 6 months working for NTT)Required Experience:Basic experience with standard methods, practices, tools and equipment for the security teamBasic experience in security roles, preferably in a data centre or similar environment.Basic experience in the administration and operation of: access control systems, CCTV systems with digital recording, and photo ID systems preferred.

Compensation Pay Range

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $20.19 - $28.85 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour’ requirements.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.