Security Officer Level III - Dollywood's Resorts Combined - Part Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to increase our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Security Officer Level III for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Security Officer Level III will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This Role exists to protect people and property, maintain a peaceful, fun filled and safe atmosphere, and enforce Security procedures at Dollywood while Creating Memories Worth Repeating for our guests.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions & Responsibilities

• Patrols front and back of house resort areas, reporting any safety or security hazards, illegal or unacceptable behavior, or suspicious persons to Security/hotel management for direction and resolution
• Acts as an ambassador of the resort by being visible and available to guests and hosts, always in a courteous and professional manner
• Ensures secure premises by thoroughly checking all floors, stairwells, exit doors, storage areas, critical access areas, fire and safety equipment, parking lots, swimming pools, etc., in accordance with security checklist
• Conducts and documents all assigned foot and mobile patrols
• Documents all security related issues and assistance provided in appropriate Security reports
• Completes incident reports for guest/host accidents, incidents, reports of theft
• Assists in the investigation of incidents and submit daily reports in accordance with Safety Security Manual
• Responds to and resolves reported noise complaints
• Accesses security surveillance system, monitor radio communications, and Fire Control Systems
• Assists in random bag and locker inspections as well as host random substance testing
• Enforces resort rules/regulations in accordance with Host Manual and resort policy
• Monitors and ensures employee compliance to resort key control policies and assist with guest room lock outs
• Completely understands and be able to perform resort emergency procedures
• Provides first responder assistance in the event of a guest or host accident or injury
• Ensures that all parts of the facility are secured and locked at their scheduled times, fire extinguishers have been inspected and are working properly, fire doors are cleared, and parking regulations are maintained

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• At least one year of experience working successfully in a similar field Preference will be given to candidates with prior Law Enforcement or Security related experience
• Must be able to meet the qualifications to be certified as an Armed Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922 (See attachments TCA 62-35-116, TCA 62-35-117)
• Must be at least twenty-one (21) years of age
• Ability to develop skill in the use and care of firearms
• Must possess valid Tennessee driver's license and have state required auto insurance
• First Aid and P.R. certification required or ability to obtain a certification in a timely manner
• Must be willing and able to pass First Responder Course and apply material when needed at the Resort
• Must be able to meet the same requirements as a police officer for the State of Tennessee:
• Must have high school diploma or equivalent
• Must pass a background check and drug screen
• Must be able to pass a credit check
• Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor and other alcoholic beverages or controlled substances
• Must not have been released or discharged under any other than honorable discharge from any of the armed forces of the United States
• Must have fingerprints on file with the Tennessee Bureau of Investigation
• Must pass a physical examination by a licensed physician
• Must have good moral character as determined by a thorough investigation conducted by the employing agency; and/or the POST Commission
• Must be certified by a Tennessee Licensed Health Care Provider qualified in the psychiatric or psychological fields as being free from any impairment, as set forth in the current edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM) of the American Psychiatric Association at the time of the examination that would, in the professional judgement of the examiner, affect the person's ability to perform an essential function of the job, with or without reasonable

accommodation

• Basic computer skills with working knowledge of Microsoft Applications / M365

Knowledge, Skills, and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to tolerate various temperatures while working outdoors
• Able to operate/drive a company vehicle with valid driver's license and insurance
• Able to meet the physical demands of the job
• Able to work comfortably at heights up to 60 ft
• Able to report to work without being under the influence of or smelling of alcohol or any other drug, legal or illegal
• Able to pass a pre-hire drug screen and random or for cause drug screens as directed by the Company
• Able to sit and/or stand for long/short periods
• Able to have manual dexterity necessary to complete all job duties
• Ability to safely operate equipment according to company and manufacturer guidelines. Ability to safely navigate work environment
• Able to lift up to 100 lbs and be able to push, pull and / or drag up to 300 lbs

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods