Security Operations Supervisor

About Securitas USA

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy built on trust, innovation, and international expertise, we offer security solutions tailored to each client's unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.

Location: New Orleans, LA (supporting New Orleans and Baton Rouge district offices)

Travel: Regular travel between client sites and district offices; on call response to incidents

The salary range for this role is from $53,000 to $55,000 annually. The compensation range may vary based on factors such as geographic location, relevant experience, and applicable skills.

About the Role

We are seeking a motivated Operations Supervisor to support our District Managers out of our New Orleans, LA and Baton Rouge, LA offices. In this key leadership role, you will oversee shifts and segments of guarding operations across multiple sites, ensuring high-quality service delivery and strong client relationships. You will supervise account managers, site supervisors, and security officers; conduct site inspections; ensure post orders and assignment instructions are followed; coach and train team members; oversee vehicle use and maintenance; and complete administrative tasks in support of district operations. You will help maintain a professional, compliant work environment and play a central role in delivering consistent, reliable security services in a fast-paced, service-focused setting.

What You'll Do

• Manage assigned shifts and/or segments of guarding operations across multiple sites, including direct supervision of security officers and supervisory staff.
• Ensure service expectations are met through regular contact with clients; evaluate service quality, inspect posts, and initiate timely corrective actions as needed.
• Meet with District Managers, line management, and client representatives for status updates; support client start-ups and provide input on security planning, assessments, and surveys.
• Review post orders and assignment instructions; communicate requirements and changes clearly to affected personnel and ensure compliance.
• Participate in and coordinate orientation, training, development, and retention of high-caliber staff; ensure all employees are treated with dignity and respect, including coaching and disciplinary actions in line with company policies and applicable laws.
• Communicate and coordinate with line management regarding scheduling, staffing, equipment, record keeping, and related matters; make adjustments as needed to meet client requirements while controlling labor costs and ensuring smooth delivery of services.
• Maintain and submit payroll records and other employee and business information; review client and company reports for accuracy and timeliness and provide input to company initiatives while assisting line management in resolving operational issues.
• Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; respond on an on-call basis to emergencies and incidents, provide leadership and support to on-site teams, and perform other related duties as required.

What You'll Bring

• Associate degree and 2 years of experience in operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company; additional relevant experience may be substituted for the required education (one calendar year of experience for one academic year of education).
• Strong understanding of security operations and guarding service delivery, with knowledge of supervisory practices including coaching, performance management, and basic disciplinary processes.
• Proven planning, organizing, and leadership skills, with the ability to manage multiple tasks concurrently and achieve results in a fast-paced environment.
• Strong customer service orientation and commitment to high-quality service delivery, supported by effective oral and written communication skills and strong interpersonal skills across diverse cultures and social levels.
• Ability to handle sensitive and confidential information with discretion, and to regularly use vehicles in the performance of duties (valid driver's license and acceptable driving record, as required by company policy).
• Ability to work on-call and respond to emergencies and incidents at all hours, providing reliable support to operations as needed.

Why Join Securitas

• Competitive annual salary

• Weekly pay

• Comprehensive benefits package, including medical, dental, vision, and life insurance

• Paid time off, including vacation, personal holidays, and sick days

• 401(k) with company match

• Paid training and ongoing leadership development

• Career advancement opportunities within the world's leading protective services company

• Dynamic, mobile work environment with a highly engaged, results driven team

• Supportive and inclusive culture aligned with our values of Integrity, Vigilance, and Helpfulness