Security Professional Floater

Position Title: Security Professional - FloaterDepartment: Facilities & CustodialReports to: Security SupervisorFLSA Status: Hourly, Non-Exempt

Position SummaryThe Security Professional is responsible for ensuring the security of staff, guests, and facilities at Pacific Science Center. The Security Professional serves as a visible deterrent to crime, identifies suspicious activities, and addresses criminal acts or guest policy infractions which may be a threat to the property, guests, or employees on site.

The Flex/Floater would primarily provide coverage for:Planned PTO and vacation requestsUnscheduled call-outsOvernight shiftsOther staffing gaps or operational needs as they arise

Our collaborative Security Team is committed to strengthening inclusion, diversity, equity, and access within our workplace and community. This role embodies the spirit of curiosity, supporting and celebrating all members of our community, regardless of background and identity. We believe that curiosity and critical thinking are essential to equity and justice for all. PacSci embraces science and our work together as a process of inquiry, discovery, and problem solving that helps us better understand our universe and each other. There is a need for flexibility in scheduling to ensure coverage that meets operational needs.

Essential Duties & Responsibilities

Secure Premises

Perform lock-ups at exhibit closing time and later as other events concludePerform frequent interior and exterior roves with a critical eye for safety and security situationsActively monitor security cameras to maintain a full view of premises

Respond rapidly and appropriately to emergenciesProactively identify and respond to incidents, hazards, and unauthorized activity in the prescribed mannerProvide exemplary customer service when determining and responding to the needs of guests and staffAssist guests in wayfinding, including escorting guests to and from locationsActively monitor and respond to requests for support on radio callsInventory and maintain security equipment such as radiosConsistently wear and maintain a clean and tidy uniform (provided)Maintain accurate security records through written documentationAdhere to established procedures and protocolsOther duties as assigned

Position Requirements

Knowledge or training in the following areas:

Basic security principlesThe legal powers and limitations of security officersEmergency response trainingSafety and accident preventionReport writing

Awareness of personal bias and demonstrated commitment to inclusion, diversity, equity, and accessSecurity and emergency response protocolsAbility to use cameras and associated equipment and softwareSkill in operating portable radio devicesAttention to detailProject professionalism and confidenceAbility to handle both common and crisis situations calmly and efficientlyAbility to provide exemplary customer service and employ effective de-escalation techniquesDemonstrated commitment to learning and continuously improving; incorporating feedback in a timely mannerEffective written and oral communication and interpersonal skills with ability to collaborate with all levels of personnel and the general public in a professional and effective mannerBasic proficiency with Microsoft Suite, and communication platforms such as email and SharePointUse initiative and independent judgment within established guidelines.

QualificationsRequired

High school diploma or equivalent experienceAt least 18 years of ageCurrent first aid and CPR training and certifications (or within six months of hire)Must be able to speak, read, write, and understand English.

Preferred

Prior security and law enforcement experienceProficiency in a second language such as but not limited to Spanish, Somali, Mandarin, ASL, and/or Vietnamese is a highly preferred skill.

Physical Demands & Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.The workplace environment will include outdoors, on the exhibit floor, employee-only areas, and in an office environment. Physical demands of the position could include moving supplies and objects up to 40 lbs; must be able to communicate verbally and in writing, utilizing radios, telephone, and virtual platforms to give and receive information.  Position duties will require an individual to maneuver through crowded areas; manipulate and safely use objects, tools or controls; reach to retrieve supplies and objects; utilize stairs; respond quickly to sounds in the area. The noise level in the shared office space varies from low to moderate, sometimes utilizing a computer workstation.

This position description generally describes the principal functions of the position and the level of knowledge and skills typically required.  It does not constitute an employment agreement between the employer and the employee, and it is subject to change as the needs of the employer and the requirements of the job change.