Security Service and Installation Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.

Join a winning team that enables you to build your best future!

Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing.

Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid vacation/holidays/sick time - 15 days (about 2 weeks) of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and on the job/cross training opportunities with outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What You Will Do

The Installation & Service Team Manager is responsible for leading the coordination, assignment, and execution of personnel and materials needed to ensure timely, accurate installation, inspection, and repair of security, fire, access control, and CCTV systems within an assigned territory. This role focuses on operational excellence, team development, financial performance, and customer satisfaction, and may oversee service operations.

• Plan, schedule, supervise, and control installation and service projects to ensure quality, efficiency, and on-time completion

• Coordinate equipment procurement and materials availability for all installations

• Lead, develop, and build team capabilities to drive successful job performance and long-term growth

• Monitor system performance to minimize malfunctions and maximize operational effectiveness

• Evaluate service and installation operations for cost savings, margin improvement, and product enhancements

• Maintain working knowledge of industry codes, standards, and emerging technologies

• Keep associates and customers informed of industry changes and system advancements

• Right-size the workforce to effectively support subscriber-related workloads

• Maintain profitability, including outright sales margins and advanced service charge recovery

• Ensure compliance with company policies, safety standards, and regulatory requirements

How You Will Do It

• Analyze and interpret financial reports including P&Ls, General Ledger, Job Profitability, and Open Job Detail reports

• Prepare and present progress reports, expense reports, forecasts, and operational updates

• Partner cross-functionally within a matrix organization to support business objectives

• Develop budgets and forecasts aligned with operational needs and revenue targets

• Drive accountability through performance metrics, coaching, and continuous improvement

What We Look For

Required Qualifications

• 2+ years of management or leadership experience

• 3–5 years of hands-on experience in installation, inspection, repair, or construction of integrated security systems or comparable services

• Strong financial acumen with the ability to budget, forecast, and manage costs

• Proven relationship-building skills and ability to operate effectively within a matrix organization

• Demonstrated commitment to integrity, quality, and ethical business practices

• Strong interpersonal, communication, and collaboration skills

• Ability to influence outcomes at multiple levels within the organization and market

Preferred Qualifications

• Associate degree or completion of a 2-year electronic trade school program (or equivalent experience)

• Experience leading and managing a technical service or installation workforce

• 3–5 years of electrical and electronic equipment installation experience with solid mechanical aptitude

• HIRING SALARY RANGE: $78,000 to $134,000 (Salary to be determined by the education, experience, • knowledge, skills, and abilities of the applicant, internal equity, and alignment with market • data.) This role offers a competitive Bonus plan that will take into account individual, group, • and corporate performance. This position includes a competitive benefits package. The • posted salary range reflects the target compensation for this role. However, we recognize • that exceptional candidates may bring unique skills and experiences that exceed the typical • profile. If you believe your background warrants consideration beyond the stated range, we • encourage you to apply. To support an efficient and fair hiring process, we may use • technology assisted tools, including artificial intelligence (AI), to help identify and evaluate • candidates. All hiring decisions are ultimately made by human reviewers. For details, please • visit the About Us tab on the Johnson Controls Careers site at • https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.