Security Support Specialist

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Responsibilities of the Security Support Specialist include, but are not limited to:

• Greet and assist employees and vendors, in a friendly and efficient manner, leaving a positive first impression.
• Monitor emails and phone correspondence to requests and inquiries appropriately.
• Monitor and manage physical security work order system and fulfill and response appropriately or redirect work order tickets to appropriate service group.
• Act as a primary resource for employees and vendor physical access badge requests or related questions
• Management of the employee and visitor badging/ID system/software (creation/termination/data entry/etc.).
• Respond to incidents including property emergencies.
• Maintain clear, accurate logs pertaining to key management, access badges and field IDs.
• Prepare and distribute reports.
• Take ownership of the workspace to ensure cleanliness and comfort.
• Provide excellent Customer Service to all parties encountered while on duty.
• Provide assistance with administrative duties and special projects as needed.
• Ability to stand/sit/walk for extended periods of time

Required Qualifications of Physical Security Support Specialist:

Education and/or Experience: High School diploma or general education degree (GED) and 2 years prior satisfactory employment in a front desk/admin role or directly related experience.  Must be at least 20 years of age.

Certificates, Licenses, Registrations: Ability to acquire and maintain a valid Wisconsin PSP, including state accredited training requirements.

Language Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

Computer Skills: Proficiency with Microsoft Office software (Word, Access, Excel, PowerPoint).  Demonstrated keyboard proficiency (minimum 45 WPM, 90% accuracy) via a pre-employment typing assessment to ensure fast, accurate incident logging, dispatch documentation, and reporting.

Detail-Orientated Skills: Attention to detail, organizing tasks, ability to multi-task, analytical skills, accuracy of work

Other Qualifications: Ability to pass a pre-employment drug screen and criminal background check.  Must maintain a working telephone number though which we can contact you.  Valid Driver's License in good standing.

Physical Demands:  The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job.  A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.

Salary & Benefits: Compensation is between $21.00-$23.00 / hour  plus paid time off and paid holidays. Disability and dental benefits are provided and eye care is also available. To obtain initial eligibility, you must first have three (3) months of contributions made on your behalf. Skills-enhancing training at no-cost to you and opportunities for career growth and promotion from within are available.

EOE/M/F/D/V

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