Senior Account Manager- Attachments

Join Komatsu and Be Part of Something Big!

Job Overview

Attachment Account Managers own accountability for customer relationships, providing tactical leadership and management for all aspects of parts, components and services delivered to distributors and major accounts. Account managers also provide liaison to product support and factory engineering to ensure faultless communication of user issues. This role will participate with input to total life cycle improvement and recognize opportunities for process improvement to ensure an integrated delivery system that meets customer requirements, minimizing downtime while maximizing the customer experience. This role recognizes that responsiveness to customer needs is imperative to success. This role will be responsible for developing and growing Sales and Field Service business in the US market.

Key Job Responsibilities

• To be key contact person for assigned dealer and customer accounts in relation to all matters such as products, parts and parts planning, availability issues, invoicing, meetings and contract matters.
• To maintain a trusting business relationship and to provide key liaison role between the dealer, customer and factories.
• Ensure dealer and external customer expectations are met (i.e. parts, equipment availability, etc.).
• Develop contingency plans for addressing critical shortages quickly and cost effectively.
• Accountability for all operational processes related to role and delivering performance on budget.
• Represent the corporate view in supporting and enabling the consistent application of all processes, policies and guidelines.
• Support the Attachments management team to ensure that a collaborative environment flourishes, that integrates sales, service, parts and support groups in reaching organizational goals.
• Offer technical assistance and deliver the dealer's and customer's requirement of technical assistance to appropriate service representatives at factories in an effort to accommodate the customer's needs.
• Gather and present information to the dealer and customer.
• To assist and provide support for the dealer's and customer's attachment projects.
• To develop and maintain key metrics and practices to identify opportunities for the d e al er and customer.
• Negotiate and administer contracts with dealer partners.
• Work with internal departments/personnel and the de al er' s/ customer's maintenance planners to manage parts planning function for the customer.
• Ensure parts are available and delivered on time for the dealer/customer as required for planned and unplanned outages.
• Facilitate on site parts planning and review planning of forecasted benchmark components.
• Review and submit Warranty Claims on the dealer's behalf, coordinating with factory technicians and Product Support Managers.
• Provide quotations for products, contract or parts supply when required.
• Other duties, as assigned.

Qualifications/Requirements

• General Heavy Equipment and attachment specific knowledge, with basic mechanics, hydraulics and electric knowledge
• 5 + years of parts and/or operations experience in a leadership role, with continuously expanding professional experience
• Proven and demonstrated ability to establish strong relationships with key stakeholders, both internally and externally
• Proven and demonstrated leadership skills with a strong ability to communicate at multiple levels
• Strategic thinker - strong ability to see opportunities and ability to convert into added value proposal for our clients
• Superior interpersonal and communication skills with ability to connect with a variety of stakeholders at multiple levels
• Verbally presents messages in a clear, concise manner
• SAP and solid MS office skills (Word, Excel, PowerPoint, Project)

Additional Information

Percentage of Travel: 90%

Reasons for Travel: Distributor, Customer and employee contacts, Attend Trade shows, association meetings, distributor and customer event

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $NA. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.