Senior Account Manager

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We are seeking a Senior Solutions Manager to join our Managed Accounts team within Caterpillar's Customer Solutions Core Regions Division. In this role, you will drive the adoption of CAT Solutions across our global managed accounts, champion innovation, and lead both global and regional relationship management efforts. You will work closely with our dealers to support customer needs throughout the entire product lifecycle. This position plays a critical role in preserving our legacy and deepening relationships with key customers, ultimately increasing parts and service engagement with Caterpillar and its dealer network.

What You Will Do

• Negotiate complex, single, and multi-year signed agreements by Caterpillar and customer executives.
• Set and determine the strategic direction for parts and services marketing communications to dealers and customers. This includes the overall Caterpillar Services Go-To-Market messages as well as the aftermarket product groups.
• Provide direction to the parts product groups as to relevancy of their communication tactics and offerings.
• Work across the CISD team to ensure market needs and requirements are integrated into Services Go-To-Market marketing communication plans.
• Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs.
• Develop aftermarket services and other types of program planning for assigned customers.
• Provide consistency with the announcement of new materials to marketing organizations and dealers while ensuring the product support value message is broadcast across the enterprise.
• Partner with Global Constriction & Infrastructure Division (GCI) to find mutually beneficial solutions with customers to drive Caterpillar sales and revenue.
• Ensure commitments are executed per the contract, manages aftermarket offerings, and drives consistency for customers on a worldwide basis.
• Achieve business plans, including the development of aftermarket services to support the customer's short and long strategy.
• Manage the aftermarket corporate relationship with one or more key global accounts with hundreds of sites globally.
• Establish high-level relationships with the customer's key business decision makers (up to the CEO level) to identify strategic business needs and opportunities to collaborate on common goals.
• Consult dealers and district teams about sales and service support of aftermarket services to Global Account customers, to ensure customer satisfaction is maintained.
• Develop and implement market strategies and secure commitment from Caterpillar and dealer resources to ensure continued customer satisfaction.

What You Have (Core Skills)

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Account Management: Proven ability to manage day-to-day activities, providing services and support to existing clients.
• Decision Making and Critical Thinking: Ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Top Candidates Will Also Have

• Progressively responsible and broad experience in aftermarket and prime product sales or product support disciplines
• Prior work experience in the field working with clients and dealers
• Experience in the construction and/or mining industry
• Equipment lifecycle/fleet management experience
• Bachelor's degree

Additional Information:

• Must be able to travel up to 50% (Domestic & International)
• Domestic relocation will be considered.
• No sponsorship / no international relocation will be supported

About Customer Solutions Core Regions Division

The Customer Solutions Core Regions Division is committed to solving customer challenges that extend beyond purchasing machines and parts. This team, alongside dealers, will engage more closely with customers, to create, customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services, digital and technology, rental and used, and financing. The division will be regionally on the unique needs of customers in core regions, focused on Americas North, Europe, Japan, Australia and New Zealand.

Summary Pay Range:

$147,760.00 - $221,640.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

• These benefits also apply to part-time employees

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position.

Posting Dates:

March 18, 2026 - March 31, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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