Senior Account Relations Coordinator
AFA American Fidelity Assurance CompanyFranklin, Tennessee
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Overview
Schedule
Full-time
Career level
Senior-level
Job Description
- The Senior Account Relations Coordinator (SARC) is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups within an assigned territory, with specialized focus on billing and customer service.
- The SARC acts as a liaison between employer groups and key internal departments to ensure a positive experience year-round, providing solutions that meet customer needs, improving account retention and maintaining business goals.
- The SARC offers training and support to both internal and external customers related to administrative processes, tools and services, in order to maximize understanding and utilization by our customers and field staff.
Skills and Requirements
- Excellent customer service skills
- Advanced analytical skills
- Advancedproficiencywith PC Windows-based software including Microsoft Office applications
- Advanced knowledge of specific systems which relate to enrollment, group set up and billing, including OIPA,Alegeus, Mainframe, OnBase,Afenroll
- Easily adapts to new software technology applications
- Strong organizationalskills withprovenattention to detail
- Outstanding and proven oral and written communication skills
- Demonstrated ability to communicate with all levels of leadership
- Proven ability to multi-task
- Excellent interpersonal skills
- Ability to work well in a team environment
#AFC
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FAQs About Senior Account Relations Coordinator Jobs at AFA American Fidelity Assurance Company
What is the work location for this position at AFA American Fidelity Assurance Company?
This job at AFA American Fidelity Assurance Company is located in Franklin, Tennessee, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at AFA American Fidelity Assurance Company?
Employer has not shared pay details for this role.
What employment applies to this position at AFA American Fidelity Assurance Company?
AFA American Fidelity Assurance Company lists this role as a Full-time position.
What experience level is required for this role at AFA American Fidelity Assurance Company?
AFA American Fidelity Assurance Company is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at AFA American Fidelity Assurance Company?
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