Overview
Job Description
About the company
Our client is a healthcare AI company building software to support the patient journey. Its platform helps providers automate work such as phone interactions, intake, referrals, documentation, outreach, and payments, while coordinating the teams responsible for delivering care.
The role / why it matters
As a Senior Agent Product Manager, you will own post-sales customer implementations from kickoff through go-live. This is an implementation leadership role, not a traditional product roadmap position: you will quarterback customer relationships, work alongside a Forward Deployed Engineer, and help healthcare organizations put AI-enabled workflows into practice.
What you'll do
• Lead complex, multi-stakeholder customer implementations across new specialties, products, and multi-site deployments.
• Own strategic customer relationships from kickoff through launch, coordinating stakeholders from office managers to senior clinical and executive leaders.
• Partner closely with a Forward Deployed Engineer to translate customer workflows into actionable technical requirements and implementation plans.
• Analyze customer outcomes and product usage, then work with product and engineering teams on improvements and measure the results.
• Build scalable processes, tools, and automation that make implementations more efficient across customer accounts.
• Coordinate with sales, customer success, product, and engineering to maintain clear handoffs and a consistent customer experience.
• Work within a specialty-focused pod and share learnings that improve delivery across healthcare use cases.
What we're looking for
• 4-6 years of experience in consulting, implementation, or a similar post-sales customer role.
• A track record of owning complex, multi-stakeholder customer deployments end to end.
• Strong customer relationship skills, including confidence with senior clinical and executive stakeholders.
• The ability to translate operational and customer needs into clear requirements for technical teams.
• Experience building or managing internal tools such as dashboards, ticket systems, or reporting infrastructure, with working proficiency in SQL, Claude Code, Retool, or comparable tools.
• A bachelor's degree and a record of building processes or systems in ambiguous environments.
Bonus points
• Experience in healthcare, health tech, or healthcare AI.
• Familiarity with EHR systems such as Epic, Athena, NextGen, or eClinicalWorks, or communication platforms such as RingCentral or Twilio.
Compensation and benefits
The base salary range is $175,000-$215,000 USD, with employee stock options and commission. Benefits include health, dental, and vision insurance; a 401(k); home-office setup reimbursement; meals; a wellness stipend; professional development support; commuter benefits; unlimited PTO; and a dog-friendly office.
Location / work model
This is a hybrid role based in either San Francisco or New York City, with four days per week on-site. Most of the team works from home on Wednesdays, though that is not a fixed schedule. Visa transfers are available for candidates already in the United States; new sponsorship from abroad is not offered. Candidates may relocate on their own, but there is no formal relocation package.
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