Senior Associate Patient Coordinator - Cornea And Refractive Surgery

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

First Shift (United States of America)

Sr Associate Patient Coordinator- Cornea & Refractive Surgery

Nebraska Medicine | Truhlsen Eye Institute

Nebraska Medicine is seeking a Senior Associate Patient Coordinator to support our Cornea & Refractive Surgery team. This role is integral to delivering a high-quality, patient-centered experience in a fast-paced clinical setting.

In this highly patient-facing role, you'll act as a trusted point of contact-meeting with patients after their provider visit, coordinating surgical and pre-operative appointments, and helping them feel informed, comfortable, and confident every step of the way. Many of our patients are pursuing elective vision correction, so delivering a highly personalized, patient-centered experience is essential

This position is perfect for someone who is organized, communicates clearly, and can confidently juggle multiple priorities-from in-person interactions to phone calls and complex scheduling. If you enjoy working under pressure, making real-time decisions, and being part of a collaborative, high-performing team, we'd love to meet you.

What sets this role apart:

• Highly patient-facing with meaningful, one-on-one interactions

• Involvement in surgical scheduling for both clinic and operating room procedures

• Opportunity to support patients through both medical and elective vision care

• A dynamic environment that blends customer service, coordination, and clinical support

Schedule:

• Full-Time, 40 hr/wk

• Monday- Friday, between 7:30 AM - 4:30 PM

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

• Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Properly, professionally, and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts. Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate. Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines. Complete complex scheduling of multiple appointments and/or services. Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.

Required Qualifications:

• Minimum of one year of experience in a healthcare customer service environment required.

• High school diploma or equivalent required.

• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.

• Demonstrated verbal and written customer relations skills required.

• Ability to work collaboratively and cooperatively with an interdisciplinary team required.

• Knowledge of medical terminology required.

• Demonstrated analytical, prioritizing and organizational skills required.

• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Preferred Qualifications

• Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.

• Clinical background in assigned area preferred.

• Associates degree in business, healthcare or related field preferred.

• Medical Assistant or Nursing Assistant preferred.

• Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.

• Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.