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Senior / Staff Program Manager, Fleet Readiness & Response Process Improvement

ZooxFoster City, CA
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Overview

Schedule
Full-time
Education
PMP
Career level
Director
Remote
On-site
Benefits
Health Insurance
Disability Insurance
Life Insurance

Job Description

Zoox is starting to emerge from its R&D phase and move into commercial operations. The process and strategy team within fleet operations is responsible for identifying and implementing operational improvements that enable us to scale efficiently while maintaining a great rider experience. The process team is looking at everything from how we reduce the number of handoffs between teams in the Fusion Center, to how we improve the quality of our responses, to how quickly we clean and repair vehicles and get them back on the road, and everything in between. 

This role will design, coordinate, document, and implement large-scale operational process improvement initiatives for the Mission Readiness program. The Mission Readiness team is responsible for charging, cleaning, inspecting, and performing other similar tasks where vehicle turn times are key. A successful candidate can manage and iterate on an approach to identifying, assessing, and driving continuous improvements to scale operations. The candidate must be comfortable balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing major challenges, and adapting to sudden and frequent change.

In this role, you will:

  • Identify operational improvements for the Mission Readiness function that set us up for scale
  • Work cross-functionally to intake, document, and prioritize requests for process changes from a number of partner teams
  • Design and document workflows focused on vehicle charging, cleaning, inspections, etc
  • Provide bi-weekly status updates to key stakeholders on process improvement initiatives
  • Set the vision for the Mission Readiness function and ensure success via metrics like vehicle turnaround time

Qualifications

  • Bachelor’s degree in Business Administration, Operations Management, or a related field
  • 8+ years of experience in program management, operational excellence, process improvement, or a related field
  • Experience in a product-based operations environment
  • Prior experience developing and using data and metrics to support strategic decision-making
  • Excellent written and verbal communication skills                    
  • Proactive mindset and resourcefulness

Bonus Qualifications

  • Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
  • Six Sigma Certifications
  • PMP, PgMP, or similar project management certification
  • Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries
  • Experience with Lean/Six Sigma methodologies and ideally, possessing certifications
Base Salary Range
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

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FAQs About Senior / Staff Program Manager, Fleet Readiness & Response Process Improvement Jobs at Zoox

What is the work location for this position at Zoox?
This job at Zoox is located in Foster City, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Zoox?
Employer has not shared pay details for this role.
What employment applies to this position at Zoox?
Zoox lists this role as a Full-time position.
What experience level is required for this role at Zoox?
Zoox is looking for a candidate with "Director" experience level.
What education level is required for this job?
The education requirement for this position is PMP. Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Zoox for this role?
Zoox offers following benefits: Health Insurance, Disability Insurance, Life Insurance, Paid Vacation, Paid Sick Leave, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Zoox?
You can apply for this role at Zoox either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.