Senior Billing & Collection Specialist

Why join us?

We're a global tech company, just not the kind you're picturing.

Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here."

People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast

The scale is big. But the ownership's personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.

This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in.

About the Role

Reporting directly to the Accounts Receivable & Billing Manager, this role is a highly visible, externally facing position at the intersection of Finance, Sales, and Customer Operations. You will serve as a key point of contact for customers, owning the end-to-end contract-to-cash lifecycle-from contract review and order processing through billing, collections, and issue resolution.

As part of a dynamic and fast-growing organization, you will play a critical role in ensuring a seamless customer financial experience while safeguarding revenue integrity. This role requires a strong communicator who can confidently engage with external customers on billing, payments, and contractual matters, while also collaborating cross-functionally to drive operational excellence.

Beyond day-to-day responsibilities, you will contribute to process improvements, support scalable growth, and help shape best-in-class order-to-cash practices.

This is an excellent opportunity for someone looking to expand their commercial finance expertise, gain exposure to senior stakeholders, and grow into broader leadership within Finance Operations.

What You'll Be Doing

Customer-Facing & Order Management

• Act as a primary financial point of contact for customers, managing billing inquiries, payment discussions, and dispute resolution with professionalism and commercial awareness

• Review, structure, and process complex customer contracts and purchase orders in partnership with Sales, Legal, and Revenue Operations

• Ensure accurate order setup and billing alignment with contractual terms, pricing structures, and subscription models

Billing & Accounts Receivable

• Own the end-to-end billing process across business units, ensuring invoices are accurate, timely, and compliant with contract terms

• Manage the Group's debtors ledger, maintaining accuracy, integrity, and timely follow-up on outstanding balances

• Lead collections efforts, conducting firm yet relationship-focused conversations with customers to drive timely payments

• Handle complex billing disputes and escalations, balancing customer satisfaction with company policy and revenue protection

• Manage customer onboarding processes, oversee portal administration, and coordinate purchase order management to ensure smooth and efficient operations

Reconciliation & Reporting

• Perform detailed account reconciliations, identifying root causes of discrepancies and implementing preventative solutions

• Monitor and analyze debtor balances on a regular basis, identifying trends, risks, and opportunities for improvement

• Prepare and present aged receivables reporting with actionable insights and recommendations

Cross-Functional Collaboration & Process Improvement

• Partner closely with Sales, GTM Leadership, Legal, and Finance to streamline contract-to-cash workflows

• Act as a subject matter expert on billing and invoicing processes, clearly communicating financial concepts to non-finance stakeholders

• Identify and drive process improvements to enhance billing accuracy, customer experience, and operational efficiency

• Contribute to special projects focused on scaling systems, improving reporting, and optimizing customer financial interactions

What You'll Bring

• 5+ years of experience in Accounts Receivable, Billing, Credit, or Finance Operations, with ownership of complex, customer-facing accounts

• Proven experience in confidently managing customer conversations around billing, collections, and disputes

• Experience in SaaS or subscription-based business models (preferred), including familiarity with revenue recognition concepts

• Strong systems experience (e.g., Zuora, Salesforce, or similar billing/CRM platforms)

• Ability to interpret and operationalize customer contracts and pricing structures

• Excellent communication skills, with the ability to influence and build trust with both external customers and senior internal stakeholders

• Strong understanding of contract-to-cash workflows across Sales, Legal, Billing, and Finance

• Intermediate Excel skills (e.g., XLOOKUP, Pivot Tables)

• A proactive, solutions-oriented mindset with strong problem-solving and analytical skills

• High attention to detail and ability to manage competing priorities in a fast-paced environment

• Finance-related degree (preferred)

We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK.

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.

You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn .

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumesWe're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn .

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.