Senior Business Analyst (Child Welfare / Ccwis

Assigned Job Details

Job Title : Senior Business Analyst (Child Welfare / CCWIS Location: Jackson, MS, Remote Rate : Best competitive rate

Position Overview

The client is seeking a highly experienced Senior Business Analyst (SBA) to support a proof-of-concept initiative aimed at improving the child welfare intake process using advanced technologies, including Natural Language Processing (NLP) and machine learning.

This role is critical in bridging business needs and technical solutions by optimizing workflows, engaging stakeholders, and ensuring the successful delivery of a solution that enhances outcomes for at-risk children.

Key Responsibilities

1. Business Analysis & Project Alignment

Ensure project objectives align with the State's mission to improve child safety and optimize resource utilization

Contribute to refining and expanding project goals based on stakeholder input

2. Stakeholder Engagement & Discovery

Lead workshops, interviews, and discovery sessions with stakeholders across all organizational levels

Analyze current intake workflows and identify gaps, inefficiencies, and improvement opportunities

Document stakeholder perspectives and business requirements

3. Process Improvement & Solution Design

Collaborate with technical teams to support the design of an enhanced intake process

Analyze and reconcile current vs. future-state workflows

Provide business insights to ensure solutions meet user needs and operational goals

Define and track key performance metrics to evaluate solution effectiveness

4. Communication & Reporting

Deliver bi-weekly status updates and monthly summary reports

Translate complex technical concepts into clear business language

Maintain comprehensive documentation to ensure transparency

5. Demonstration & Stakeholder Alignment

Coordinate and facilitate conference room demonstrations for stakeholders

Ensure solutions are effectively communicated and understood

Capture and document stakeholder feedback for continuous improvement

6. Roadmap & Strategic Planning

Contribute to the development of a roadmap for integrating new technologies into the State's ecosystem

Support long-term planning and scalability considerations

7. Agile Leadership & Delivery

Provide Scrum/Agile leadership and support iterative development

Ensure alignment between business objectives and technical delivery

Manage scope, risks, and deliverables effectively

8. Final Reporting

Prepare and deliver a comprehensive final project report

Incorporate stakeholder feedback and finalize documentation

Required Qualifications

Bachelor's or Master's degree in Business Administration, Finance, or a related field

10+ years of experience as a Business Analyst (government, public sector, or enterprise environments)

Proven experience delivering CCWIS (Child Welfare Information Systems) solutions

Experience with intake processes, call center operations, and case management workflows

Hands-on experience with at least two (2) COTS CCWIS implementations (e.g., RedMane or similar)

Strong understanding of business strategy, process improvement, and workflow optimization

Required Skills & Expertise

Expertise in conducting workshops, interviews, and discovery sessions

Strong ability to map workflows and translate requirements into actionable solutions

Experience collaborating with technical teams on complex system implementations

Proven success working in Agile/Scrum environments

Strong analytical, problem-solving, and decision-making skills

Excellent written and verbal communication skills

Preferred Qualifications

Exposure to machine learning or NLP-driven projects

Experience quantifying business outcomes and performance improvements using data

Ability to influence stakeholders and drive organizational alignment

Experience managing scope, risks, and project deliverables

Best,

Bhavani Recruiter | IT & Digital Marketing

bhavani@nukasanigroup.com