Senior Business Banking Technology Support Specialist

Come to work for a company you can be proud to represent...and enjoy fantastic, comprehensive benefits.

The hiring range for this position is $90,000 to $110,000 annual salary and includes incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.

Purpose of Job

Supports online banking solutions for treasury and business customers, as well as internal operational teams associated with these products, including Commercial Center and Business Express. Provides expertise for core online banking platforms and related ancillary products such as Payment Exchange, Positive Pay, and other digital payment services. Serves as a subject matter expert to ensure reliable, secure, and effective delivery of digital banking solutions.

Essential Duties and Responsibilities

• Lead support for commercial and business banking clients utilizing the Bank's online and mobile banking platforms, treasury management tools, and payment systems via Fiserv's Commercial Center and related applications.
• Support business units with client onboarding and implementation of digital banking solutions, including ACH origination, wire transfers, Positive Pay, and remote deposit services.
• Serve as the subject matter expert (SME) for commercial and business online banking projects and initiatives.
• Analyze business unit needs by gathering and documenting requirements, conducting stakeholder interviews, and presenting findings to leadership and project teams.
• Lead collaboration with business units, project managers, and leadership to optimize project scope and benefits, identify risks, and manage stakeholder expectations.
• Implement vendor release enhancements in partnership with business units and Business Application Analysts, including research, user acceptance testing, and production deployment.
• Maintain expertise in evolving payment technologies and digital banking trends to support innovation and provide client advisory guidance.
• Partner with cross‑functional teams to ensure efficiency, consistency, and successful implementation and ongoing support of applications.

Regulatory Compliance Statement

Tri Counties Bank is committed to complying with all federal, state, and banking laws and regulations, including consumer protection requirements, and to maintaining a strong culture of regulatory compliance. Each employee is responsible for maintaining awareness of and complying with applicable laws, regulations, internal policies, and procedures. Managers and supervisors are responsible for fostering an environment that reinforces accountability for compliance.

Education

• Required: High School Diploma or GED
• Preferred: Bachelor's Degree. Field of study: Computer Science or a related discipline.

Skills and Knowledge

• Work Experience: More than 8 years of internal and/or external experience in financial services (10+ years preferred)
• Supervisory / Management Experience: 1-3 years acting as a team lead or as the primary individual responsible for supporting a business‑critical application
• Proven experience in commercial or business banking, treasury management, and financial technologies
• Extensive technical skills with online banking and payment applications
• Experience providing customer service to both internal and external customers
• Advanced verbal and listening skills to support real‑time issue resolution, projects, and initiatives
• Proficient knowledge of core banking systems, security protocols, and financial regulations
• Advanced communication and customer service skills, with the ability to explain complex technical concepts clearly

Disclaimer: The information provided in this job description is intended to describe the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required for the position.

Company Profile

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California with corporate offices in Roseville, South San Francisco, and Bakersfield, with assets of nearly $10 billion and 50 years of financial stability.

Tri Counties Bank is dedicated to providing exceptional service for individuals and businesses throughout California with more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide.

As California's Local Bank, Tri Counties Bank prioritizes serving clients with local bankers and local decision-making, backed by corporate philanthropy, community engagement, employee volunteerism and investments. Recognized by various publications as among the Top Workplaces and Best Banks, Tri Counties Bank recruits and retains diverse and talented team members.

Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Disability/Veteran.

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