Senior Channel Solutions Consultant
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Overview
Job Description
What You'll Be Doing
As part of the Solutions Consulting team, you will support Channel Account Managers by engaging, educating, and enabling Channel Partners and Technology Services Distributors (TSDs) to successfully position and deliver PolyAI solutions.
Partner & Customer Engagement
Lead discovery sessions, technical reviews, and workshops to understand customer environments, technical requirements, and business objectives
Educate and collaborate with Channel Partners and TSDs on PolyAI's capabilities, value proposition, and ideal customer profile
Identify expansion opportunities and new prospects within existing partner install bases
Guide partners through requirements gathering and evaluation processes for Conversational AI solutions
Enablement & Thought Leadership
Deliver training sessions, Lunch & Learns, and structured partner enablement programs
Represent PolyAI at conferences and industry events
Contribute to blogs, podcasts, and other thought leadership initiatives
Solution Development & Collaboration
Craft and present compelling business and technical narratives to prospects and customers
Partner closely with Product Management, Engineering, and Research to bring field insights back into product development and innovation
Contribute to technical responses for RFPs, RFIs, proposals, and security questionnaires
Travel
- Travel to partner sites and conferences as needed (up to 60%)
What You'll Bring
Proven experience working within a channel ecosystem, with a strong understanding of channel motion and partner engagement models
Ability to evangelize, train, and promote technical solutions across partner and customer audiences
5+ years of experience in a customer-facing Solutions Consulting, Sales Engineering, or Solutions Architect role
Technical & Industry Expertise
Experience with contact center platforms such as Genesys, NICE, Five9, Cisco, Avaya, Amazon Connect, or similar
Strong understanding of CX best practices, industry trends, and enterprise customer expectations
Knowledge of integration methodologies and technologies (e.g., REST APIs, SOAP)
Solid understanding of telephony and networking fundamentals, including PSTN, SIP, and RTP
High-level familiarity with privacy, compliance, and security standards such as SOC 2, ISO 27001, GDPR/CPPA, and HIPAA
Commercial & Communication Skills
Experience developing proposals and building ROI models
Ability to confidently lead conversations around Customer Experience with both business and technical stakeholders
We provide a competitive salary range for this role - which is $155,000 - $185,000 base salary plus commission - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.
In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success.
Benefits
Participation in the company's employee share options plan
100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
Life Insurance
️ STD and LTD
The opportunity to contribute to the company's 401k plan
Flexible PTO policy + 11 designated company holidays
Annual learning and development allowance
We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
Enhanced parental leave
Company-funded fertility and family-forming programmes
Menopause care programme with Maven
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.