Senior Citrix Production Service Engineer 3

The Production Services Engineer 3 (Senior Citrix Engineer) is a senior-level role responsible for architecting, implementing, administering, and supporting Tampa General Hospital's hybrid Citrix Virtual Apps environment across Citrix Cloud (in Azure) and on-premises deployments. This position will be involved in the design and lifecycle management of Citrix components including Citrix Provisioning Services (PVS) for non-persistent VDAs, StoreFront (multi-server, load-balanced), and associated services such as Cloud Connectors, Delivery Controllers, Director, and License Server. The ideal candidate will have deep expertise in performance optimization, image management, access/authentication (including FAS for SSO), and high availability/DR, and will collaborate closely with infrastructure, cybersecurity, application, and clinical teams to deliver a secure, reliable, and high-performing end-user experience. This is a hands-on engineering role that includes Tier 3 escalation support, standardization and automation (PowerShell), capacity planning, and continuous improvement of the Citrix platform.

Responsibilities:

• Architect, deploy, and manage hybrid Citrix Virtual Apps and Desktops (CVAD) environment spanning Citrix Cloud (Azure) and on-prem, including Cloud Connectors, Delivery Controllers, Studio/Director, License Server, and supporting SQL and AD dependencies.
• PVS image lifecycle management: build, optimize, and version golden images; schedule and execute maintenance cycles; manage target devices, caching strategies, and streaming performance.
• Operate and optimize multi-server, load-balanced StoreFront on-prem, including authentication flows, resource filtering, and integration with Citrix Workspace app; implement/maintain FAS for single sign-on as needed.
• Ensure platform performance, availability, and security through capacity planning, HA/DR design, patching/updates (e.g., LTSR/CUR), and proactive monitoring; analyze and remediate issues impacting logon times, ICA/HDX performance, and application delivery.
• Troubleshoot and resolve complex Citrix issues (profiles, printing, Teams optimization, graphics acceleration, policy conflicts, GPOs, certificates, MFA/conditional access), serving as the Tier 3 escalation point.
• Develop automation and tooling (PowerShell, Citrix SDK/REST APIs, Azure CLI/PowerShell) for provisioning, image updates, monitoring, and configuration management; maintain runbooks and SOPs.
• Collaborate with Windows, Azure, networking, and cybersecurity teams to provision and right-size session hosts in Azure/on-prem; integrate Citrix with AD, DNS/DHCP, certificates, and enterprise security controls.
• Partner with application owners to package, deliver, and validate apps; establish standards for image hygiene, baselines, hardening, and change management in a healthcare-regulated environment.
• Maintain comprehensive documentation (architectural diagrams, configurations, standards, procedures) and contribute to roadmap planning, technology evaluations, and upgrade projects.
• Coordinate with vendors/TAC and internal stakeholders; mentor junior engineers/analysts; participate in an On-Call rotation to provide 24/7 support for critical Citrix services.

The Production Services Engineer 3 (Senior Citrix Engineer) is a critical role in our organization, ensuring that our end-user delivery platform remains efficient, secure, and reliable to support the diverse needs of Tampa General Hospital's patients and staff. The successful candidate will play an essential part in maintaining our commitment to providing world-class and compassionate health care services, leveraging cutting-edge Citrix and cloud technologies and best practices. This role offers an exciting opportunity to contribute to the growth and development of our IT infrastructure while working closely with a dedicated team of professionals in a dynamic and rewarding environment.

• High School Diploma or G.E.D.
• Systems support operations experience installing, analyzing, and diagnosing hardware and software problems. And a Bachelor's degree in a computer-related field, with 3 years of experience, orr an Associate's degree and 4 years of experience, or an Accredited Technical Training Certificate with at least 5 years of experience.In-depth, hands-on experience with Citrix Virtual Apps and Desktops (CVAD) in both Citrix Cloud (Azure) and on-prem environments, including Cloud Connectors, Delivery Controllers, Machine Catalogs, Delivery Groups, Studio/Director, and License Server.
• Advanced expertise with Citrix Provisioning Services (PVS) for non-persistent VDAs: image creation/optimization, versioning, maintenance cycles, target device management, caching, and network streaming; MCS experience a plus.
• Strong experience managing StoreFront (multi-server, load-balanced) and Citrix access components; Citrix ADC/Gateway knowledge and Federated Authentication Service (FAS) experience are a plus.
• Solid Windows Server, Active Directory, GPO, DNS, DHCP, PKI/certificates, and authentication fundamentals; familiarity with MFA and conditional access.
• Experience operating Citrix workloads in Azure (compute/storage/network), with knowledge of Azure AD integration; exposure to Azure Virtual Desktop or Windows 365 Cloud PC is a plus; Azure certifications are preferred.
• Proficiency in performance monitoring and user experience optimization (HDX policies, Workspace app, logon time analysis, profile management via Citrix UPM and/or FSLogix, printing, Teams optimization).
• Strong understanding of IT security principles, compliance, and change management in healthcare (HIPAA), including image hardening, patch management, and least-privilege access.
• Scripting/automation skills using PowerShell, Citrix SDK/APIs, and Azure CLI/PowerShell.
• Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues and lead cross-functional initiatives.
• Effective communication skills (written and verbal) with the ability to explain technical concepts to non-technical stakeholders and collaborate in a team environment.
• Experience with complementary enterprise technologies is a plus: Azure VDI, Commvault or Cohesity backup solutions; Pure Storage SAN/NAS; Dell EMC Isilon/PowerScale NAS; Intune/SCCM.
• Relevant certifications such as Citrix CCE-V, CCP-V, CCA-V, CCP-N, Microsoft Azure Administrator (AZ-104), Azure Solutions Architect (AZ-305), Azure Fundamentals (AZ-900), ITIL, or similar are preferred.