Senior Client Experience Engineer

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

5:00 PM

Worker Sub-Type

Regular

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.

Job Description

Acts as chief designer of desktop operating/management systems and application delivery, including application and desktop virtualization. Designs Children's Healthcare of Atlanta's network operating systems to ensure a consistent standard of business practices and delivery of services.

Experience

• 3 years of experience in software systems, specifically Microsoft Endpoint Configuration Manager
• 3 years of experience in computer delivery services, including operating systems, applications, and patch management

Preferred Qualifications

• Microsoft Certified Professional (MCP)
• Microsoft Certified Solutions Expert (MCSE)
• Epic Client Systems Administrator (ECSA)
• Experience configuring solutions in support of M365 initiatives
• Experience with thin client device management
• Advanced knowledge of infrastructure technologies such as Network, Database, Server, Storage etc.
• Experience in developing and supporting VDI frameworks Experience with Electronic Medical Records, specifically Epic

Education

• Bachelor's degree in Computer Science or a related field, or its equivalent in work experience, plus seven years of experience in Technology is preferred

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Expert knowledge in Microsoft MECM (SCCM), Intune, M365, as well as Microsoft operating systems
• Experience with other MDM/MAM solutions, such as Workspace One and JAMF would be highly desirable
• Working knowledge with AD/ Azure AD and core networking fundamentals
• Strong PowerShell scripting experience
• Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
• Foundational IT Infrastructure knowledge
• Operating Systems (Win10, macOS, iOS, Android)
• PXE boot and WOL technologies and "Hands Free" device management
• Technology advancement mindset specifically around BYOD strategies
• Familiar with monitoring tools that provide user benchmarks and baseline helping drive optimization opportunities
• Act as a thought leader on Unified Endpoint Management (UEM) industry trends on emerging cloud enabled system management capabilities for potential use at Children's
• Multi-tasks and prioritizes according to business priorities and production availability requirements

Job Responsibilities

• Support platform software upgrades, workstation patching/compliance, and application delivery.
• Support the organization's Unified Endpoint Management (UEM) strategy.
• Engineer solutions for modern management of endpoints and applications.
• Develop tactics and operational plans in alignment with strategic objectives for assigned technologies and projects.
• Develop automation within the unified endpoint management platform to increase efficiencies and decrease delivery time.
• Responsible for all aspects of release and change management for applicable platforms.
• Provide technical guidance to project teams ensuring that new initiatives that have endpoint dependencies or configuration management needs are appropriately enabled.
• Builds, leverages, and maintains effective partnerships across technical and business community including.
• Business partners, IT Security, IT Infrastructure, and compliance teams to ensure the solution meets all policy and regulatory requirements.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

IT Support/Field Services