Senior Client Service Manager, Legal Project Management
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Job Description
Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.
Position Overview
At Wilson Sonsini, we recognize that the legal industry is in a state of rapid evolution. To stay ahead, our Client Service team operates at the nexus of legal practice, data analytics, and process engineering. We are looking for a Senior Manager to lead this effort, driving efficiency and bringing a sophisticated, data-driven approach to how we deliver value to our clients.
Reporting to the Director of Client Service, you will be a strategic partner to our attorneys, helping them navigate complex matter lifecycles. Your goal is to bridge the gap between traditional legal practice and modern legal operations, ensuring our service delivery is as innovative as the clients we represent.
Primary Responsibilities
- Identify friction points in legal delivery and spearhead change management initiatives. This includes championing the adoption of new technologies and refining workflows to enhance the firm’s competitive edge.
- Act as a key point of contact for client legal operations teams. You will help design bespoke reporting dashboards and communication cadences that align with the specific KPIs of our top-tier clients.
- Serve as a lead consultant for partners and clients on scoping, budget engineering, and resource allocation. You will move beyond simple tracking to provide actionable insights that prevent "budget surprise" and optimize matter profitability for the clients in the Client Service Program (CSP).
- Partner closely with Finance, IT, and Business Development to ensure the LPM function is integrated into the firm’s broader strategic goals.
- Responds to inquiries from attorneys, and administrative departments, and assists with the resolution of issues, and/or forwards to the appropriate person for handling.
- Advises on improvements to team operational processes to increase efficiency and enhance internal client service.
Qualifications & Requirements
- Minimum of 7+ years of experience in legal project management, legal operations, or management consulting.
- Bachelor’s degree is required; a J.D., MBA, or PMP certification preferred,
- Experience within an AmLaw 100 firm or a sophisticated in-house legal department is highly preferred.
- Significant experience managing direct reports and leading multi-disciplinary teams.
- Advanced understanding of financial modeling, data visualization tools, and legal tech platforms.
- A proven track record of influencing stakeholders and implementing new processes in a traditional or high-pressure environment.
- Commitment to maintaining the confidentiality and ethical standards required within a premier global law firm.
The compensation for this position may include a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package.
Benefits information can be found here. Equal Opportunity Employer (EOE).
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
