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Senior Cloud Support Engineer

FuturexBulverde, TX
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Overview

Schedule
Full-time
Education
Network (CCNA, CCNP, CCIE)
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Position Overview:We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical environments. The ideal candidate has a strong background in cloud infrastructure, networking, and security technologies, with a preferred focus on HSMs, PKI, and key management systems. If you have a passion for solving technical challenges and delivering exceptional customer experiences, this is the perfect role for you.

Key Responsibilities:

  1. Technical Troubleshooting and Support:
    • Provide advanced troubleshooting and technical support for customer cloud environments.
    • Analyze and resolve issues involving networking, system configurations, and application integrations.
    • Serve as an escalation point for complex technical issues.
  2. Customer Engagement:
    • Collaborate with customers to understand their technical environments and tailor solutions to meet their needs.
    • Guide customers in best practices for deploying and managing cloud-based systems.
  3. System Analysis and Documentation:
    • Diagnose performance issues in distributed environments.
    • Document problem resolution processes, technical insights, and knowledge base articles.
  4. Collaboration:
    • Work closely with engineering, product, and operations teams to address root causes of recurring issues.
    • Contribute to the design and implementation of support tools and processes.
  5. Security Expertise:
    • Support the implementation and management of Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and key management systems.
    • Ensure compliance with security standards and protocols.

Requirements

Required:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 5+ years of experience in technical support or cloud engineering roles.
  • Proficiency in troubleshooting cloud infrastructure (AWS, Azure, GCP).
  • Strong knowledge of networking concepts, including TCP/IP, DNS, firewalls, and VPNs.
  • Hands-on experience with Linux/Unix systems.
  • Excellent problem-solving and communication skills.

Preferred:

  • Experience with Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and/or key management systems.
  • CCNA certification or equivalent networking expertise.
  • Familiarity with IT security frameworks and best practices.
  • Experience with scripting languages (Python, Bash) and automation tools.

Benefits

  • Health, dental, vision, life, and short/long-term disability insurance
  • Paid vacation, holidays, and sick leave
  • Competitive compensation and opportunities for advancement
  • Retirement plan with employer contribution match
  • Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals
  • One of San Antonio’s “Best Places to Work” for nine consecutive years
  • This job is at our Bulverde, TX office

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FAQs About Senior Cloud Support Engineer Jobs at Futurex

What is the work location for this position at Futurex?
This job at Futurex is located in Bulverde, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Futurex?
Employer has not shared pay details for this role.
What employment applies to this position at Futurex?
Futurex lists this role as a Full-time position.
What experience level is required for this role at Futurex?
Futurex is looking for a candidate with "Senior-level" experience level.
What education level is required for this job?
The education requirement for this position is Network (CCNA, CCNP, CCIE). Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Futurex for this role?
Futurex offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Futurex?
You can apply for this role at Futurex either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.