Senior Communications Manager

About Us

Think about your last hotel stay. Did you skip the front desk line with mobile check-in? Message the staff for extra pillows? Order a late-night snack with a tap on your phone? Then you've likely run into Canary in the wild.

Canary Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. The world's most renowned hospitality brands, including Marriott International, Four Seasons and Wyndham Hotels & Resorts, partner with us to increase revenue, improve operations and elevate the guest experience.

We've executed the largest deployment of autonomous AI systems in hospitality, building technology that fundamentally redefines how guests and hotels interact. It's made us one of the top-funded hotel technology companies in the world, with nearly $200M raised to date.

Canary has been recognized as a 2024 and 2025 Deloitte Technology Fast 500 company, Inc. 5000 fastest-growing company, and swept the 2026 HotelTechAwards, including Best Place to Work, #1 Guest Experience Platform, and the Hotelier's Choice Award. We're scaling our team to bring innovation to life faster than ever.

We're growing quickly, and we're looking for people who are passionate about their work, want to grow with us and are ready to take on more responsibility along the way. We value rigor and velocity in equal measure: high standards, fast pace, real ownership. If that's the environment you're looking for, this is the place for you.

Come join us! Let's shape the future of hospitality together.

About the Role

AI is reshaping hospitality, and Canary is at the center of that shift.

Canary is seeking an experienced Senior Communications Manager to own and activate our strategic narratives around hospitality and executive communications. You will lead strategic PR and communications end-to-end, shaping Canary's public narrative, driving trust, increasing visibility, and gaining influence across the hospitality landscape. This role will be highly influential on how our executives show up and speak about Canary externally.

You will work closely to turn product innovation, customer momentum and industry trends into clear, compelling stories that drive awareness and position Canary as the leader in AI for hospitality.

What You'll Do

• Own Canary's External Narrative: Develop and activate compelling narratives on Canary's leadership, partnerships, customers, etc. ensuring consistency in messaging across media, executive communications and social.
• Executive Thought Leadership: Partner with co-founders and leadership to build and execute high-impact thought leadership across LinkedIn, PR and bylines, from ideation and interviewing, through ghostwriting.
• Media Relations and Coverage: Build and manage relationships with trade and top-tier journalists, own inbound media inquiries and consistently secure high-quality media coverage and placements.
• Executive Communications: Influence and prep our executives on interviews, talking points, presentations, etc. to be spokespeople of Canary's brand narrative.
• Storytelling and Pitching: Identify and pitch compelling stories, turning product launches, company momentum and industry trends into media opportunities.
• Newsjacking and Trends: Monitor industry and AI trends to identify timely opportunities and translate them into relevant narratives and commentary.
• Cross-Functional Collaboration: Partner with Marketing, Product and Customer teams to surface stories, align messaging and bring key initiatives to market.
• PR Content Creation: Write press releases, executive commentary and external communications, and support major initiatives like reports and product launches with integrated PR strategies.
• Social Presence: Elevate Canary's and executives' presence on social platforms (e.g. LinkedIn) through consistent, high-quality, impactful content.
• Awards and Speaking Engagements: Identify and secure strategic awards and speaking opportunities aligned with key narratives.
• Performance Tracking: Measure success through media placements, brand mentions and share of voice, and refine strategy based on performance insights.

What We're Looking For

• 8 - 10+ years of experience in PR & Communications, with a focus on B2B SaaS
• Hospitality or travel tech experience is a plus
• Proven success building and executing executive thought leadership programs
• Strong track record of securing consistent, high-quality media coverage
• Sharp storytelling instincts and a strong sense for what makes a story land
• Experience owning communications strategy from narrative through execution
• Excellent project management and cross-functional collaboration skills
• Bachelor's degree in Journalism, Marketing, Business or related field

Compensation

Target cash compensation ranges from $180,000 - $200,000, including a fixed annual salary and a performance-based bonus paid monthly.

This role also includes a stock option grant, subject to board approval.

Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.

Perks & Benefits

We work hard to make Canary a fun, rewarding, and high-energy place to work. Here's how we take care of our flock:

Time Off

• Unlimited PTO: Take the time you need to truly rest and recharge.
• Holidays + Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long weekend.
• Birthday Holiday: A dedicated day off to celebrate you!

Travel & Office Flexibility

• Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs.
• Canary Hotel Experience: Staying at a Canary hotel? We've got you covered with a credit toward your stay.
• Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally.

Growth & Community

• Self Improvement Club: A monthly budget to help you smash your personal goals.
• Professional Development: Level up your career with a dedicated learning stipend to fuel your skills and cross-functional connection.
• Referral Program: Help us grow the flock and score a cash bonus for successful hires.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.