Senior Customer Implementation Specialist

Grow With Us

We're seeking a Senior Customer Implementation Consultant to join our growing Customer Success and Support team. This is a senior-level individual contributor role for someone who thrives in complex implementation environments, has strong product expertise, and is passionate about improving operational excellence.

You'll be a strategic advisor during the onboarding journey for our most complex customers, owning the implementation lifecycle and working cross-functionally to ensure customer success. You'll also be a thought partner to leadership and a mentor to peers-raising the bar as we scale our team and company.

This role reports to the Senior Manager of Implementation and is based in Lehi, UT, with a hybrid schedule requiring in-office presence on Tuesdays, Wednesdays, and Thursdays.

Day In The Life

• Lead high-complexity implementations for large, multi-site customers with minimal oversight.
• Act as a strategic consultant, guiding clients through best practices on change management, system adoption, and business process transformation.
• Serve as a product specialist across Workstream's HR and Payroll tools-educating clients, identifying gaps, and recommending tailored configurations.
• Own the end-to-end project lifecycle, including project planning, stakeholder management, risk mitigation, and successful go-live.
• Collaborate deeply with Sales, Product, Engineering, and Customer Success to influence roadmap priorities and share customer feedback.
• Build and continuously improve scalable implementation processes, documentation, and templates.
• Deliver executive-level presentations and client onboarding plans for key enterprise accounts.
• Contribute to internal enablement by mentoring team members, leading knowledge shares, and serving as a go-to implementation SME.
• Influence team culture by modeling operational excellence, curiosity, and customer empathy.

Who You Are

• You think like an operator-planning ahead, spotting inefficiencies, and continuously refining the customer journey.
• You're a trusted voice in the room, both with customers and internal stakeholders.
• You're naturally curious and autonomous-you don't wait for a playbook; you help write it.
• You lift others-offering your expertise freely and proactively mentoring teammates.
• 5+ years of experience leading SaaS implementations for complex or enterprise-level clients, ideally in HRIS, Payroll, and/or B2B software
• 5+ years in a customer-facing consulting, implementation, or technical onboarding role
• Proven ability to manage multiple high-touch onboarding projects simultaneously
• Strong cross-functional collaboration and communication skills-especially with Product and Engineering
• Experience advising clients on process design, adoption strategy, and change management
• Deep project management skills-you can build Gantt charts in your sleep
• Comfort with tools like Salesforce and implementation/project management software
• Ability to train and mentor junior implementation specialists

Nice To Have

• Payroll, compliance, or HRIS domain knowledge
• Startup experience of 1 to 3 years (prior customer success experience even better)

What We Offer

• A mission-driven and value-based company dedicated to empower deskless workers and local businesses
• An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career
• Competitive salary and equity
• Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our employees and 85% for dependents
• In office amenities and stocked kitchen
• 401K Plan
• Pre-tax commuter benefits
• Learning/development stipend
• Flexible PTO

Salary Range

In compliance with the California Pay Transparency Law, the base salary range for this role is $100,000 to 115,000 in Lehi, Utah. This range is not inclusive of our bonus and equity package. When determining a candidate's compensation, we consider a number of factors including skillset, experience, job scope, and current market data.