Senior Customer Operations / Program Manager

GE AerospaceFort Worth, Texas

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

Job Description Summary

The Customer Operations Manager (COM) will be responsible for the successful fulfilment of the LEAP shop visits within the OWS site at Dallas-Fort Worth, Texas, as it relates to contract requirements including, but not limited to quality, cost and turn-around time (TAT). This role will be tasked with commercial and operational responsibility for assigned customers.Includes activities such as processing transactions, managing processes, material management, services contract execution, operations, and support of shop functions in engine repair & redelivery. Impacts quality, efficiency and effectiveness of the local team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

Roles and Responsibilities

Responsible for the daily coordination of fulfillment issues related to Customer Service Agreements, Time and Material, Component Repair and Accessory shops. Work closely with the shop to resolve issues, represent customers in production meetings, and communicate status to the customer. Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction. Complete customer and internal paperwork. Coordinate shop and/or program reviews and customer visits at the site as necessary.
Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

Required Qualifications

Bachelor's degree from an accredited university or college (or a high school diploma / GED
At least 3 years of experience in manufacturing / engineering / operational environment, preferably in Aerospace industry

Desired Characteristics

Strong oral and written communication skills.
Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects.
Ability to document, plan, market, and execute programs.
Established project management skills.
Humble: respectful, receptive, agile, eager to learn
Transparent: shares critical information, speaks with candor, contributes constructively
Focused: quick learner, strategically prioritizes work, committed
Leadership ability: strong communicator, decision-maker, collaborative
Problem solver: analytical-minded, challenges existing processes, critical thinker
Relevant experience in the services and customer operations.
Experience in Aviation or with Gas Turbine will be an added advantage
Able to read/understand services contracts in order to execute them per the requirements.

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

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FAQs About Senior Customer Operations / Program Manager Jobs at GE Aerospace

What is the work location for this position at GE Aerospace?

This job at GE Aerospace is located in Fort Worth, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at GE Aerospace?

Employer has not shared pay details for this role.

What employment applies to this position at GE Aerospace?

GE Aerospace lists this role as a Full-time position.

What experience level is required for this role at GE Aerospace?

GE Aerospace is looking for a candidate with "Director" experience level.

What is the process to apply for this position at GE Aerospace?

You can apply for this role at GE Aerospace either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.