Senior Customer Service / Inside Sales Representative
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$72,000-$77,000/year
Job Description
Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design solutions.We are currently seeking a Senior Customer Service / Inside Sales Representative in Waltham, MA with strong customer service skills and the desire to be part of and collaborate with a hard-working team.Salary Range $72,000 - $77,000 based on experience plus uncapped commission potential after 90 days of employment. ESSENTIAL FUNCTIONS - The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs.
- Interact with customer via phone, email and in person; respond and provide solutions to customers promptly.
- Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.
- Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations.
- Provide technical feedback to meet customer requirements.
- Collaborate with a large team of staff engineers to assist with project solutions to meet customer needs.
- Interact with manufacturing partners and cultivate and sustain positive, professional relationships.
- Visit customers when needed, including delivering needed supplies.
- Assist with sales forecasting, budgeting, and long-range planning initiatives.
- Help maintain records, reporting, documentation, and compliance with Office Management standards.
- Partner with Operations, Purchasing, Inventory Control, and other support departments.
- Identify process improvements that increase efficiency, margin performance, and customer satisfaction.
- Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed.
- Solid work history.
- High School Diploma Required. Additional training, certifications, education a plus.
- 2+ years’ experience in industrial automation / distribution, supply chain, or similar environment.
- At least 1 -2 years of Customer Service / Inside Sales experience in same or similar environment.
- Valid driver’s license.
- Knowledge of mechanical /electrical equipment and parts preferred – bearings, motors, gear boxes, pulleys, etc.
- Willingness and ability to quickly learn our product line.
- Strong computer skills – ERP, MS Office Products. Knowledge of One Drive a plus.
- Excellent multi-tasking, organizational and communication skills.
- Desire to work within a team with a cooperative and positive attitude.
- Ability to lift 25 – 50 pounds.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Senior Customer Service / Inside Sales Representative Jobs at Eastern Industrial Automation
What is the work location for this position at Eastern Industrial Automation?
This job at Eastern Industrial Automation is located in Waltham, Massachusetts, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Eastern Industrial Automation?
Candidates can expect a pay range of $72,000 and $77,000 per year.
What employment applies to this position at Eastern Industrial Automation?
Eastern Industrial Automation lists this role as a Full-time position.
What experience level is required for this role at Eastern Industrial Automation?
Eastern Industrial Automation is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Eastern Industrial Automation?
You can apply for this role at Eastern Industrial Automation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.