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Senior Customer Service Manager

UlineBraselton, GA
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Overview

Remote
On-site

Job Description

Senior Customer Service Manager

Georgia Branch

705 Braselton Industrial Blvd, Braselton, GA 30517

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Relocation assistance is available for qualified candidates.

Position Responsibilities 

  • Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.

  • Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.

  • Review daily and weekly reports to monitor performance metrics and make improvement recommendations.

  • Recruit, retain and motivate staff to ensure the highest levels of customer service.

  • Manage personnel matters including delivering performance reviews and coaching.

Minimum Requirements

  • Bachelor’s degree.

  • 5+ years of experience in customer service operations and or management.

  • Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.

  • Effectively communicate with your team, colleagues, management and across other departments.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center and beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

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FAQs About Senior Customer Service Manager Jobs at Uline

What is the work location for this position at Uline?
This job at Uline is located in Braselton, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Uline?
Employer has not shared pay details for this role.
What employment applies to this position at Uline?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Uline?
You can apply for this role at Uline either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.