Senior Customer Service Representative

VIXXODallas, TX

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Benefits

Career Development

Job Description

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Dallas, TX.

THE ROLE

The Senior Customer Service representative is the liaison between the customer and Vixxo, demonstrating in every interaction that they have a thorough understanding of the client’s facility and asset management needs. This role is an exciting starting point for building a career within Vixxo.

WHO WILL LOVE THIS JOB

A process-oriented helper: you complete tasks carefully according to guidelines while also expressing empathy to unique situations
A collaborative teammate: you enjoy working with others and utilizing strong partnerships (internal and external) to achieve the best outcome
A driver: you always close the loop on communication and activities and customers know they can rely on you to follow up

TOP 3 RESPONSBILITIES

Receives and responds to service requests via email or phone and proactively manages the preventive maintenance process from documenting all interactions with customers and service contractors through proactively following up to ensure work is completed
Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements
Provide effective and proactive communication to the customer regarding the status of services, time estimations and cost.

QUALIFICATIONS

Minimum of 1-year experience providing excellent customer service
Working knowledge of Microsoft Office products including Word, Outlook, and Excel; Siebel experience a plus
Experience with facilities maintenance is a plus.

WHY VIXXO

Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant and convenience market brands.

Just like you would, we hold ourselves accountable for growing the company and meeting aggressive goals. We also work equally as hard at growing our corporate culture, which includes Vixxo’s commitment to diversity and the fact great minds think differently.

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FAQs About Senior Customer Service Representative Jobs at VIXXO

What is the work location for this position at VIXXO?

This job at VIXXO is located in Dallas, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at VIXXO?

Employer has not shared pay details for this role.

What employment applies to this position at VIXXO?

VIXXO lists this role as a Full-time position.

What experience level is required for this role at VIXXO?

VIXXO is looking for a candidate with "Entry-level" experience level.

What benefits are offered by VIXXO for this role?

VIXXO offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at VIXXO?

You can apply for this role at VIXXO either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.