Senior Director, Solutions Engineering

Department Overview:

The client services team includes support, customer success and solutions engineering. The team is responsible for generating value for our customers and sustaining revenue from clients. The team ensures that clients are using InfoSum to its full potential, providing necessary support and representing client opportunities and challenges internally.

Sub Department overview:

Solutions Engineering is responsible for technical excellence in the planning and execution of client use cases powered by InfoSum. This team is aligned to support both the Sales team in pre-sale use case validation and technical scoping, as well as Customer Success in post-sale support of client execution and expansion. Solutions Engineering is a client-facing team that also operates independently to build partnerships with technical contacts at clients, resolve technical barriers to success and empower clients and internal teams with custom tools that accelerate adoption of InfoSum's complete technology offering.

Job Overview:

As the Senior Director of Solutions Engineering within the Client Services team, you will play a crucial role in ensuring InfoSum's customers maximize the value of our platform. You will lead a team of Solutions Engineers, providing technical expertise and strategic guidance to help clients implement, optimize, and scale their use of InfoSum's technology. This role requires a blend of technical acumen, leadership, and customer engagement skills to drive successful outcomes for our clients and support InfoSum's growth.

Core Responsibilities:

• Lead a team of Solutions Engineers based in NYC to design, plan and execute data collaboration projects on InfoSum
• Be the utmost expert in the US on InfoSum's complete technology solution and its integration points
• Validate prospective and current customer use cases and advise them on how to achieve their goals related to data collaboration
• Build and maintain relationships with senior technical leaders at Fortune 500 companies
• Design & present project plans based on customer goals that detail how projects will be executed, meeting the needs of all customers involved, with a high level of attention to technical details and would-be pitfalls
• Work closely with Customer Success throughout the execution of the project to accelerate project completion, ensure quality of customer experience and resolve technical barriers
• Work closely with Sales to support revenue growth through identification of opportunities to expand customer usage of InfoSum and by ensuring excellent customer satisfaction
• Create technical specifications to support customer operations, including data preparation, dataset onboarding, querying, API integrations and MCP integrations
• Create and improve shared templates for project planning, technical specifications, managed services, technical checklists, etc.
• Collaborate with Product and Engineering teams, relaying customer feedback to influence product development decisions and priorities
• Manage technical escalations, troubleshooting complex challenges, and coordinating with internal teams to deliver resolutions
• Design & improve approaches to training and educating new hires, brands, publishers, data providers and agency teams about the InfoSum technology
• Establish performance standards and personal growth plans and run performance reviews with all direct reports twice yearly
• Advocate and enforce InfoSum's commitment to data privacy and excellence in security hygiene
• Identify technical and process barriers to success across the InfoSum Client Services organization and propose solutions
• Cultivate a team culture of curiosity, contribution, ownership and openness