Senior Director, Clinical Laboratory Operations Management

Position Summary: Direct day-to-day operations of the clinical laboratory within a labor-management partnership environment, overseeing both credentialed and non-credentialed personnel. You will ensure timely, accurate laboratory reporting, maintain hands-on testing competency as appropriate, and establish strategic alignment with quality assurance, safety, compliance, regulatory, and accreditation standards. Key Responsibilities:

• Operational Leadership: Oversee multiple units and departments, translating business strategy into actionable requirements, managing resource allocation, and resolving escalated issues.
• Talent Development: Drive recruitment, selection, and professional development while fostering a high-performing, engaged, and cross-functional workforce.
• Compliance & Accreditation: Maintain rigorous adherence to CAP/CLIA and regulatory standards, overseeing comprehensive policies, inspection checklists, licensing renewals, and proficiency testing.
• Process & Quality Improvement: Evaluate and standardize technical workflows, champion innovative testing methodologies, and drive continuous improvement in patient safety and service efficiency.
• Strategic Collaboration: Act as a key liaison across internal teams, external vendors, and public health agencies to align operations, community health initiatives, and regional strategies.

Qualifications & Requirements: Education & Experience:

• Master's Degree (Minimum) in Healthcare, Leadership, Operations, or Laboratory Science.
• 12+ years of experience in medical technology, clinical laboratory sciences, or a healthcare-related field (with a Bachelor's), OR 15+ years of overall experience.
• 8+ years of progressive leadership experience in a healthcare setting, specifically leading other leaders at an executive or senior level within a large enterprise.
• 5+ years of experience in a leadership role with direct reports.
• 4+ years of experience managing operational or project budgets.

Must-Have Competencies:

• CAP/CLIA accreditation management
• Clinical laboratory bench work competency
• Labor-management partnership experience
• National laboratory coordination initiatives
• Proficiency testing oversight
• Medical technology credentialed staff management
• Public health agency collaboration
• Laboratory test methodology evaluation

Core Knowledge, Skills & Abilities (KSAs):

• Operations & Compliance Management (Cost Optimization, Legal/Regulatory Requirements, Safety Management)
• Quality Assurance (Health Care Quality Standards, Medical Equipment, Infection Control, Patient Sample Collection)
• Leadership & Strategy (Business Process Improvement, Stakeholder Management, Employee Training, Member Service)

First 90-120 Day Goals:

• Understand internal operational processes, meet regional teams, and master the strategic expectations of the regional laboratory operations.