Senior Director, Product Design

Overview:

Founded in 1988, Trimont (www.trimont.com) is a specialized global commercial real estate loan services provider and partner for lenders and investors seeking the infrastructure and capabilities needed to help them scale their business and make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit. As the largest master servicer of commercial real estate loans in the United States, Trimont manages securitizations with meticulous oversight and coordination-protecting cash flows, mitigating risk, and ensuring portfolio performance.

trivinna, a Trimont company, is redefining the future of commercial loan management through advanced technology and data-driven innovation. As the newest addition to the Trimont group, trivinna introduces a modern loan management software platform that streamlines operations, increases transparency, and provides clients and partners with actionable insights. Leveraging Trimont's access to approximately 11% of all U.S. commercial real estate lending data, trivinna integrates market-leading analytics, robust portfolio management tools, and a high-touch customer support model. This comprehensive approach enables clients to make informed decisions, manage risk effectively, and achieve greater efficiency and performance in commercial real estate loan management.

trivinna is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration.

Learn: We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers.

Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors.

Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what we as team members and as an organization, can achieve together.

Where people, purpose, and progress come together every day.

Job Summary:

trivinna is seeking a talented Senior Director, Product Designer to shape the user experience of our commercial real estate loan management platform. The Product Designer will design intuitive interfaces for two primary audiences: lenders and loan servicers who manage loan portfolios, and borrowers who need self-service access to their loan information. This role requires balancing complex data visualization with elegant simplicity, creating workflows that streamline operations while incorporating cutting-edge AI features and data analytics.

Key Responsibilities:

• Develop and implement a comprehensive UX research strategy aligned with product goals and user needs, including planning, prioritizing, and conducting research activities (e.g., interviews, surveys, contextual inquiries).
• Synthesize and present research findings to stakeholders, translating insights into actionable design recommendations.
• Plan and execute usability studies, A/B tests, and other validation methods to inform and iterate on design solutions.
• Develop user personas and journey maps to ensure solutions are user-centered.
• Design end-to-end user experiences and map user flows for complex loan management, payment processing, and document workflows.
• Create intuitive navigation and data visualizations for large amounts of financial data.
• Produce high-fidelity mockups, interactive prototypes, and develop a visual design language aligned with brand guidelines.
• Design portals and dashboards for multiple user types, including lenders, servicers, and borrowers.
• Create user experiences for AI-based workflows, ensuring ease of use and trust in AI outputs.
• Collaborate with engineering and product teams to ensure design feasibility, quality implementation, and alignment with requirements.
• Present design concepts and gather/incorporate feedback from stakeholders.
• Facilitate design critiques, workshops, and participate in agile/scrum events as needed.

Required Qualifications:

• Bachelor's degree in design, HCI, or related field.
• 9+ years of UI/UX design experience, preferably in SaaS or fintech.
• Proven experience developing and executing UX research strategies, including planning, conducting, and synthesizing qualitative and quantitative user research and usability testing.
• Strong portfolio demonstrating end-to-end product design work, especially for complex, data-heavy applications.
• Proficiency in Figma (primary tool) or Sketch.
• Understanding of responsive design principles and web accessibility standards (WCAG).
• Strong visual design skills with attention to detail.
• Excellent communication and presentation skills.

Trimont and trivinna are equal opportunity employers, and we're proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us. We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members.