Senior Director, Talent Acquisition - Candidate Experience

Position Summary...

Walmart is seeking a highly collaborative and service-driven Senior Director of Talent Acquisition – Candidate Experience to lead the teams responsible for delivering an exceptional experience to every candidate who engages with Walmart.

What you'll do...

In this role, you will own the end-to-end candidate experience from application through onboarding, ensuring we consistently put the candidate first while maintaining the scale, discipline, and operational excellence required in a global hiring environment. You will play a critical role in supporting Walmart’s Global Talent Acquisition transformation, working closely with our Talent Acquisition Delivery Leaders to ensure candidates and hiring managers are supported with speed, care, and consistency.

This leader will oversee the teams responsible for supporting candidates throughout the hiring journey, managing escalations, and ensuring recruiting teams have the operational support they need to deliver results. You will serve as a key connector between recruiting delivery teams, business leaders, and the broader talent organization—ensuring feedback from the business and candidate experience is translated into meaningful improvements.

Success in this role requires strong listening skills, operational discipline, and the ability to diagnose root causes and implement sustainable solutions that improve the experience for candidates, hiring managers, and recruiting teams alike.

• Lead transformation of talent acquisition ways of working, evolving operating models, processes, and team capabilities to deliver faster, more agile, and insight-driven hiring outcomes aligned with Walmart’s enterprise transformation.

• Create & operationalize Walmart’s candidate experience strategy and execution, ensuring candidates are supported from application through onboarding with a consistent, high-quality experience.

• Lead the teams responsible for candidate support, operational recruiting assistance, and escalation management across the hiring process.

• Partner closely with Talent Acquisition Delivery Leaders to ensure recruiting teams have the capacity, tools, and support needed to meet hiring demands.

• Ensure the candidate experience remains a top priority while protecting quality and service during periods of high hiring volume.

• Lead the identification and resolution of escalated hiring issues, ensuring candidates and hiring managers receive timely, thoughtful support.

• Drive improvements to ways of working, documentation, and operational processes as part of Walmart’s global talent acquisition transformation.

• Act as a key feedback channel to the broader talent organization by sharing insights from candidates, recruiting teams, and business leaders.

• Identify root causes of experience gaps and implement sustainable, scalable solutions that improve service and efficiency.

• Build and lead a high-performing, service-oriented team that operates with discipline, accountability, and a strong candidate-first mindset.

What You’ll Bring

• Significant experience leading large-scale recruiting operations or candidate experience functions within complex organizations.

• Demonstrated experience building high-performing teams focused on delivering excellent service.

• Experience supporting or leading transformation efforts in talent acquisition or recruiting operations.

• Proven ability to improve and scale candidate experience programs in high-volume or global hiring environments.

• Strong operational and problem-solving skills with the ability to diagnose root causes and implement sustainable solutions.

• Exceptional listening and stakeholder management skills, with the ability to translate feedback into meaningful action.

• Exceptional executive presence, stakeholder management, and relationship-building skills, with the ability to influence at all levels of the organization.

• Ability to partner effectively with recruiting leaders, HR partners, and business stakeholders across a global organization.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Benefits & Perks:At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.  For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.  For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $130,000.00 - $260,000.00  Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :  - Stock

Your Career Journey at WalmartAt Walmart, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us as recruiters:

We’ll reach out via verified LinkedIn profiles or emails ending in "@walmart.com.” or “@samsclub.com”.All job opportunities and applications are hosted on our official careers site: http://careers.walmart.com.There is no cost or payment required to apply or be considered for a position.

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in business, human resources, or related area and 6 years’ experience in human resources, talent acquisition, orrelated area.Option 2: 8 years’ experience in human resources, talent acquisition, or related area.4 years’ supervisory experience or experience leading cross-functional teams.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Business, Human Resources, or related area., Professional in Human Resources certificationMasters: Business, Masters: Human ResourcesHuman Resources - Professional HR (PHR) CERTIFICATION - Certification

Primary Location...

806 Excellence Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.