Senior Director, Marketplace Product

At Zocdoc, we're building the best experience for millions of patients to find and access care, while helping more than a hundred thousand providers grow their practices. We're looking for a Senior Director of Product to own the end-to-end consumer experience across Zocdoc's marketplace. In this role, you'll set the vision and drive strategy across the full customer journey-from acquisition and conversion to engagement and retention-while leading and developing a team of product managers to deliver against it. At the same time, you'll help shape Zocdoc's longer-term consumer ambition by conceiving and building new experiences that extend beyond appointment booking and position Zocdoc at the center of a patient's healthcare journey.

You'll enjoy this role if you are…

• A strategic thinker who wants to be an active part of the leadership team
• A builder who is hands-on and can go deep to get things done, but can also manage complexity at scale and drive teams towards multi-year goals
• Well-versed in all elements of product development, from ideation to testing and validation
• A storyteller who is passionate about vision setting and able to communicate persuasively across all levels of the organization
• Data-driven. You have strong metrics fluency and experimentation chops, and you can effectively use product to drive business outcomes
• Excited to use AI to both power patient experiences on Zocdoc and supercharge product teams' capabilities
• Passionate about coaching and building strong teams, fostering a culture that is inclusive, supportive, and biased toward action

Your day-to-day is…

• Defining and communicating a strong, clear vision for your product area
• Recruiting, leading, mentoring, and developing a team of world-class product managers to build and execute against your collective vision
• Collaborating and communicating effectively with Engineering, Design, Analytics, Marketing, BI, Sales, BD, and Business Operations to influence outcomes
• Owning and driving key business metrics, such as revenue, user growth, conversion and engagement
• Implementing best-in-class product development and management practices to ensure team success
• Creating and launching healthcare-changing products and features to better connect patients and providers

You'll be successful in this role if you have…

• 10+ years of product experience, ideally with consumer marketplace products
• 5+ years of proven management experience in recruiting, leading, and developing a team of great product managers, ideally in organizations with multiple layers
• Demonstrated success in owning and driving objective improvements in key business metrics
• An action-oriented attitude and a roll-up-your-sleeves mentality
• Outstanding communication and interpersonal skills for effective collaboration across diverse teams, including engineers, designers, marketers, and executives
• Strong analytical skills and a natural curiosity to solve some of healthcare's most challenging problems
• A strategic, customer-focused mindset with the ability to leverage qualitative and quantitative insights to set strategy and iterate on products

Benefits

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter benefits
• 401(k) with employer-funded match
• Corporate wellness programs with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch every day along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified