Senior Director Of Experience Design
Overview
Job Description
Full-timeRemote with some travel
$165,000 – $190,000
About Us
The Ammortal Chamber integrates five science-backed modalities into one immersive 25-minute session. It is used in wellness clinics, spas, hotels, and homes. Our clients include specialty spas and clinics, professional and collegiate sports teams, hospitality partners, and individuals who care deeply about their recovery and performance.
We are a small team with a startup culture. After our first full year shipping a finished product, we have shown strong growth, and we are now scaling into our next stage. Our team is made up of engineers, designers, health professionals, and startup entrepreneurs.
As we continue expanding, this role offers the chance to shape how people experience Ammortal at every touchpoint, to build a design practice from a strong foundation, and to make a tangible impact on the future of wellness technology.
What is this role and why does it exist?
The Chamber is in more places than ever, and the experience now reaches well beyond the session itself. It includes the screen a guest touches before they lie down, the guidance they hear inside, the tools our partners use to run their day, and the website where many people first meet us. Capable people design each of these today, often in parallel. What we need now is one leader who holds them together as a single experience.
The VP of Experience Design leads design across the Chamber, our software, and our digital presence. Over time you will build the experience design team, the design system, and the standards that keep the experience coherent as we grow. You will report to our Chief Product Officer and work closely with Engineering, Marketing, Customer Experience, and Operations. This is a hands-on leadership role: you will set direction, and you will also sit in the work.
Responsibilities:
- Experience vision and strategy: Define the end-to-end experience for Ammortal, from first impression to the moment a guest steps out of the Chamber. Translate it into principles, priorities, and a design roadmap shared with Product and Engineering.
- Chamber and software experience: Lead the design of every interface people use with the Chamber, including on-Chamber controls, the kiosk, in-session guidance, and the apps and tools our partners and guests rely on. Make each one calm, clear, and trustworthy, for first-time guests and regulars alike.
- One design system across every touchpoint: Build and own a unified design system, grounded in the Ammortal brand, that spans the Chamber, our software, and ammortal.com. Partner with Marketing and other teams so the website, the product, and the session room feel like one company, one product, one experience.
- Team and partner leadership: Lead, grow, and mentor Ammortal's internal design team, including interaction design. Direct external design partners and agencies with clear briefs and a single bar for quality.
- Research and craft standards: Build a research practice that brings guests, partners, and staff into major product decisions. Set the reviews, specifications, and standards that turn design intent into shipped quality.
Skills to Excel
- Systems thinking across physical and digital
- The Chamber is an object, a room, a screen, and a voice. This person treats them as one system and designs the transitions between them as carefully as each surface.
- Restraint and taste
- Our first design tenet is "Less, but better." This person removes before adding, and can explain why a choice earns its place.
- Calm, credible leadership
- Earns trust with engineers, marketers, and executives. Gives clear direction to internal teams and outside partners without adding process for its own sake.
- Research-led judgment
- Turns what guests, partners, and staff do into decisions, and knows when the evidence is strong enough to act on.
- Hands-on craft
- Still designs, prototypes, and critiques at a high level. Comfortable moving between strategy, interface detail, and physical prototypes in the same week.
Requirements
What technical knowledge do you need to perform in your role?
Required
- Figma, including shared libraries and design system management
- Interactive prototyping tools (ProtoPie, Framer, or similar)
- Design-to-engineering handoff and specification practices
- Qualitative and usability research methods
Preferred
- Touchscreen, embedded, or HMI interface design
- Voice, audio, or lighting as interface elements
- Motion design
- Web platforms such as Webflow or Shopify
- AI-assisted design and research tools
- Linear and Notion
Qualifications (Must haves):
- 12+ years in product, interaction, or experience design, including 5+ years leading design teams
- A portfolio of shipped work that spans hardware and software, or physical and digital experiences
- Experience building and scaling a design system across multiple products or surfaces
- A track record of leading both in-house designers and external partners or agencies
- Experience working closely with brand and marketing teams
- Real interest in wellness and in how people feel, not only in how they click
Qualifications (Nice to haves):
- Experience in consumer hardware, wellness, health technology, or hospitality
- Industrial design or physical product background
- Experience designing immersive or sensory environments (light, sound, space)
- Experience designing operator tools such as staff consoles or business dashboards
- Experience growing a design team through Series A and beyond
Benefits
Pay, Location, and Benefits
- Pay range: $165,000 - $190,000
- Equity: 25,000 options vesting over 4 years with a 1 year cliff
- Benefits: 80% health, dental, vision covered
- Location: Remote (US), with some travel to our studio in Mars Hill, NC, about 20 minutes north of Asheville
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