Senior Food Service Manager

Job Description

We are seeking an Senior Food Service Manager to join our Healthcare+ team at Boulder Community Health in Boulder, CO. This role is responsible for overseeing retail dining operations (including a coffee shop and cafe) as well as Patient Services and Diet Office functions. The Senior Food Service Manager will play a key role in delivering exceptional guest and patient experiences, driving operational excellence, and achieving financial and service goals in a healthcare environment.

Compensation & Benefits

Compensation: The Salaried rate for this position is $65,000.00 to $85,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Leadership & People

• Engage, coach, and develop team members using Aramark's coaching model; recognize and reward performance.
• Set clear goals; ensure individual and team performance meets objectives and client expectations.
• Plan and lead daily huddles/briefings; foster a culture of accountability, respect, and service.
• Hire, schedule, train, evaluate, and, when necessary, discipline staff; manage labor to volume and standards.

Retail Operations (Coffee Shop & Dining Venues)

• Oversee front‑of‑house operations (coffee shop, café, food court, quick service), ensuring speed of service, product quality, merchandising, and guest satisfaction.
• Manage POS/cash handling, promotions, planograms, upselling, and brand standards, including barista and beverage quality.
• Establish systems for ordering, receiving, storage, production, and service; minimize waste and maintain accurate inventory.
• Coordinate with vendors and internal partners; ensure equipment and smallwares readiness.

Patient Services & Diet Office (Diet Clerks)

• Direct diet office operations and diet clerks, ensuring diet order accuracy, menu management, and compliance with allergen, texture, and therapeutic diet requirements.
• Manage trayline accuracy, on time meal delivery, late trays, isolation protocols, and call‑center/menu ordering services.
• Partner with Clinical Nutrition to support patient‑centered care and resolve service escalations.
• Monitor patient satisfaction through rounding and feedback; implement continuous improvements.

Client & Stakeholder Relationships

• Build strong relationships with hospital partners; identify needs and communicate operational progress and KPIs.
• Model exceptional customer service and support service retention and enhancement initiatives.

Financial Performance

• Utilize Aramark processes and systems; analyze performance metrics, purchasing, and inventory trends; educate teams on key drivers to improve margins.

Productivity & Operational Excellence

• Implement Operational Excellence fundamentals; meet and maintain food and labor initiatives.
• Standardize SOPs, scheduling, and production systems to drive quality, consistency, and efficiency.
• Advance sustainability initiatives, including waste reduction and energy and water stewardship.
• Ensure team members are fully trained and able to execute responsibilities consistently.

Safety, Sanitation & Compliance

• Maintain a safe, sanitary environment in compliance with HACCP/ServSafe standards, health codes, and hospital policies.
• Ensure compliance with regulatory and accrediting requirements (e.g., wage and hour, Joint Commission, CMS).
• Conduct audits, temperature logs, incident reporting, corrective actions, and lead safety huddles.

Additional

• Collaborate with culinary, clinical nutrition, supply chain/materials management, facilities, and other departments.
• Job responsibilities may evolve based on client needs and business priorities.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• 3-5 years of foodservice management experience required, including direct people leadership
• Proven ability to manage 35-40 employees in a fast‑paced environment
• Strong front‑of‑house and retail leadership experience strongly preferred
• Ability to multitask and prioritize across multiple service areas
• Experience with POS systems; proficiency in Microsoft Office and ability to learn new systems quickly
• Strong problem‑solving, organizational, and change‑management skills
• Experience with inventory management, cost controls, and ad hoc operational reporting
• Ability to work effectively with senior leadership and hospital stakeholders

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Nearest Major Market: Boulder

Nearest Secondary Market: Denver