Senior Health Access Program Manager

Job Description

Position: Senior Health Access Program Manager

Classification: Exempt

Reports to: Health Access Program Director

Salary Rate:

Level 1 (Entry level up to 2 years of direct experience): $58,592

Level II (3+ years of direct experience): $63,279

Bilingual premium for qualifying languages is 3.5% higher than starting salary if pass bilingual exam on first week of hire.

About Us

At Colorado Health Network (CHN), we believe that our employees are our most valuable asset. We are dedicated to fostering an inclusive and diverse workplace that celebrates individuality, creativity, and the unique perspectives each employee brings. We welcome applicants with diverse lived experiences, including those directly related to this position. At CHN, we are committed to providing a supportive, inclusive, and dynamic work environment where all employees can grow and thrive.

Our commitment to diversity extends to all aspects of our work, and we strongly encourage individuals from diverse backgrounds to apply. CHN is an equal opportunity employer, and we embrace applicants regardless of age, race, color, disability, HIV status, gender identity, sexual orientation, national origin, or other characteristics that make you unique.

Are you looking to join a team that empowers individuals and creates lasting change in the community? Do you thrive in an environment that values service, innovation, wellness, and integrity? If so, we would love to hear from you!

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Why Work at CHN?

As a full-time employee, you will enjoy a competitive benefits package, which includes:

Health & Wellness Benefits: Health, Dental, Vision, Life, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP)

Employee only share of health insurance premium is 100% paid for by CHN

Paid Time Off (PTO): Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO), 13 paid holidays, up to 2 floating holidays, and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week).

Retirement Savings: 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%

Education & Professional Development: Tuition reimbursement and access to ongoing learning opportunities

Additional Benefits: Flexible Spending Accounts (FSA), Health Spending Account (H SA), Voluntary, EAP

Eligible for Federal Loan Forgiveness Program

Position Summary: The Senior Health Access Program Manager is responsible for supervising eight Health Access Program Coordinators in the Denver offices of CHN as well as administrative and fiscal staff. Facilitates relationship with staff at Denver-based medical clinics in which CHN Health Access personnel are co-located.

Essential Job Functions:

• Provide direct supervision to program coordinators, billing coordinators, and assistants
• Assist in all aspects of program development, implementation, reporting, and evaluation with guidance from the Health Access Program Director
• Work with CDPHE/ADAP staff and Health Access Program Director in the development and implementation of programmatic goals, policies, and operational procedures
• Work with Director and CHN Quality Team to monitor quality of programs including ongoing quality improvement efforts, program evaluation, and programmatic outcome measures designed for the health access programs
• Recommend innovative and alternative methods to improve processes
• Manage client feedback, complaints, grievances with the assistance of the Director
• Provides back up to staff regarding client issues and provides client services during peak open enrollment season and maintains a reduced ongoing caseload as necessary (not to exceed 25% of a Health Access Program Coordinator on an ongoing basis).
• Work with Director, Regional Manager and Team Lead to conduct trainings during staff transitions
• Works with Director, Regional Manager and Team Lead to identify and meet additional team training needs, goals, and priorities.
• Meet all deadlines agreed upon with the Health Access Programs Director
• Serve on relevant internal and external workgroups and coalitions as requested
• Recruit and maintains high quality staff; conducts performance reviews; ensures appropriate and adequate staffing and scheduling
• Set expectations of teamwork within and across departments
• Assist staff to improve their skills and identify professional development needs with Director
• Work with supervisors at co-located clinics to onboard CHN coordinators at respective clinic locations and manage relations between CHN and those clinics

This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.