Senior HR Operations Analyst

Job Responsibilities and Requirements

The Senior HR Operations Analyst is a key member of the Total Rewards and HR Operations team and plays a critical role in supporting effective, scalable, and compliant HR service delivery. This role partners closely with HR Operations leadership and HR functional teams to translate business needs, policies, and HR strategy into clear operational processes, system solutions, and actionable insights.

HR Operations Execution & Process Enablement

• Partners with HR Operations manager to implement, maintain, and continuously improve HR operational processes that support consistent, efficient, and compliant HR service delivery.
• Leads the annual review, update, and organization-wide distribution of the Employee Handbook in partnership with HR leadership, Legal, and other stakeholders.
• Develops and maintains HR procedures, reference guides, and job aids that translate policies and system functionality into clear, actionable guidance for HR, managers, and employees.
• Identifies operational gaps and opportunities for improvement and supports the execution of process enhancements across HR functions.
• Independently leads assigned operational, systems, and process improvement projects aligned to broader HR operational priorities.
• Provides informal mentorship, guidance, and knowledge sharing to HR support roles (e.g., HR Associate, HR Assistant/Receptionist) as needed.

HRIS Partnership, Data Integrity & Compliance Support

• Serves as a key operational liaison between HR functional teams
• Supports the translation of business and functional needs into operational and system requirements, ensuring solutions are practical, compliant, and scalable.
• Partners with HRIS to support configuration, testing, implementation, and post-implementation stabilization.
• Supports HR data governance by designing and maintaining data validation reports, audits, and controls to promote data accuracy, consistency, and reliability.
• Reviews data audits and partners with HR functional teams to resolve discrepancies and reinforce data quality standards.
• Ensures HR operational processes and data practices align with federal, state, and local employment regulations, as well as data privacy requirements and best practices.
• Reviews HR transactions and data impacting the HR budget and partners with HR Operations leadership and Finance to address discrepancies as needed.

Workforce Metrics, Reporting & Cross-Functional Partnership

• Develops, maintains, and supports HR metrics, reports, and dashboards to inform HR leadership and senior management decision-making.
• Analyzes trends and patterns in workforce data and partners with HR leaders to interpret insights, risks, and opportunities.
• Supports benchmarking and the ongoing evolution of key HR metrics and reporting practices.
• Monitors HR budget activity on a monthly basis and partners with Finance and HR Operations leadership to support accuracy and transparency.
• Builds strong working relationships across HR functional teams, Finance, IT, Legal, and external partners to support effective execution of HR initiatives.
• Communicates proactively and clearly to align stakeholders, surface risks, and support timely resolution of operational issues.

Required Knowledge, Skills, Abilities and/or Related Experience

• Bachelor's degree in Human Resources, Business Administration or related field preferred, or equivalent relevant work experience. Minimum of 3-5 years of progressive HR operations or related experience required
• Experience with Workday required
• Proficiency in MS Office, specifically Excel, Word, and PowerPoint
• Strong understanding of end-to-end HR operational processes and service delivery
• Experience developing and maintaining HR metrics, reports, and dashboards
• Strong analytical skills with the ability to identify trends, patterns, and risks in workforce data
• Professional judgement in handling sensitive information and navigating compliance-related matters
• Ability to independently manage projects, prioritize work, and drive execution with minimal supervision

The expected hiring range for this position is $80,640.00 - $107,660.00 annually for work performed in the primary location (Philadelphia, PA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate's starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can't do this without our most important asset-you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

Our Benefits:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off - new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

#LI-Hybrid .