Senior HR Services Specialist

The HR Services Senior Specialist is responsible for delivering high-quality support for complex HR transactions and employee inquiries. This role requires a solid understanding of HR processes, systems, and practices. The Senior Specialist ensures adherence to service standards, and timely resolution of employee requests and issues.

In this role, the Senior Specialist is expected to provide world-class customer service by demonstrating empathy, professionalism, and responsiveness in every interaction. They serve as the first point of contact for employees and are instrumental in shaping the perception of HR services. By actively listening, resolving questions and concerns, and maintaining a service-oriented mindset, the Senior Specialist ensures a frictionless and supportive experience for all employees.

The role regularly collaborates with HR Centers of Excellence (COEs) to deliver high-quality services that elevate the employee experience. They also play a key role in identifying recurring issues, recommending workflow enhancements, and supporting knowledge management and documentation improvements.

Key Responsibilities

• Respond to complex HR inquiries and provide accurate, empathetic support in a timely and professional manner according to defined standards.

• Execute complex employee lifecycle transactions in Core HCM, Benefits Administration, Talent and Workforce Management modules, as well as supplier systems, ensuring accuracy and adherence to established standards and workflows.

• Prioritize and balance multiple workstreams; supports coordination of activities and deadlines across multiple HR service teams.

• Maintain confidentiality and handle sensitive information with discretion, following privacy and data protection

standards.

• Collaborate with HR service teams (e.g., Benefits, Compensation, Talent, WFM) to resolve employee inquiries and resolve cross-workflow issues.

• Understand and meet individual performance metrics (SLAs, KPIs).

• Support escalated requests and escalate complex or sensitive issues to other HR service teams or supervisors for resolution, per defined protocol.

• Identify issues impacting processes, data integrity, systems and quality assurance, and/or opportunities for process improvement and contribute ideas to enhance service delivery. Participate in pilots or testing.

• Participate in training and change initiatives, staying informed of process updates, system enhancements, and adopting new ways of working. Serve as change advocate by providing feedback on usability and impact for complex process changes.

• May support seasonal HR activities (e.g., recurring or ad-hoc compliance audits, complex org structure updates, Benefits Open Enrollment, year-end comp cycle processing) as needed.

• 2-3 years of experience in HR operations or shared services, with a solid understanding of employee lifecycle events and a focus on complex transaction processing.

• Strong understanding of HRIS platforms, including Core HCM and other modules (Benefits Admin, Applicant Tracking Systems, Talent Management, Workforce Management, etc.).

Familiarity with supplier systems (Background Check, Employment Verification, Unemployment systems) preferred.

• Proficiency working in case management and knowledge management systems.
• Demonstrated ability to manage complex HR scenarios and provide high-quality service in a fast-paced environment.
• Thoroughness with an ability to multi-task and stay organized in an array of tasks of varying degrees of difficulty and complexity
• Excellent communication, interpersonal, and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• High attention to detail, commitment to data accuracy, and ability to handle confidential information with integrity and discretion.
• Ability to build and nurture relationships across a range of levels, styles and cultures to establish trust within the team and across the company.
• High school diploma or equivalent required; associate or bachelor's degree preferred.

About Weyerhaeuser

We sustainably manage forests and manufacture products that make the world a better place. We're serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

We know you have a choice in your career. We want you to choose us.

What We Offer:

Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $58,800-$88,200 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.

Benefits: When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.

Retirement: Employees are able to enroll in our company's 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.

Paid Time Off or Vacation: We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to

accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours and paid parental leave for all full-time employees.

Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.