Senior Incident Manager, AV Operations

Job Description

Senior Incident Manager, AV Operations

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to our facility in San Francisco (CA), Sunnyvale (CA), or Milford (MI). This position can be located at any of these 3 locations.

The Role

This mission‑critical, on‑call role ensures the safety, continuity, and compliance of GM's Level 3 autonomous vehicle testing fleet. You'll lead real‑time incident response, triage on‑road events, and manage end‑to‑end case resolution. This position blends operational leadership, technical troubleshooting, and cross‑functional coordination to protect our fleet, our people, and the public.

What You'll Do

Lead Critical Incident Response

• Serve as Incident Commander for high‑severity, fleet‑impacting events - driving fast, safe, and clear resolution.

• Coordinate all on-scene and remote response activities to minimize operational disruption.

Triage & Assess Incidents

• Review collisions, safety events, software faults, and operational anomalies across the AV fleet.

• Determine severity, ensure accurate documentation, and escalate to the right engineering or operational teams.

Support Technical Diagnosis

• Partner closely with software, hardware, and systems engineering teams to identify root causes and troubleshoot complex issues.

Drive Cross‑Functional Coordination

• Align Engineering, Operations, Safety, Legal, Comms, and Executive stakeholders during dynamic incidents.

• Provide clear, consistent updates and ensure all actions are documented and understood.

Improve Incident Response Processes

• Enhance tools, workflows, and playbooks to strengthen speed, quality, and communication across all response activities.

Manage Documentation & Compliance

• Maintain thorough incident records and generate insights for Legal, Risk, Regulatory, and Communications teams.

• Respond to legal requests (subpoenas, warrants), support evidentiary preservation, and ensure adherence to DMV/NHTSA reporting policies.

Train & Mentor Teams

• Lead onboarding, scenario exercises, and cross-functional trainings that reinforce incident readiness and safety culture throughout the organization.

Your Skills & Abilities (Required Qualifications)

• Deep understanding of incident response frameworks in AV operations or similarly complex transportation/regulated environments

• 3+ years leading high-severity, cross-functional incident response as an Incident Commander or similar role

• Proven ability to remain calm, structured, and precise during fast-moving escalations

• Experience briefing executives in real time, explaining technical issues, impacts, and recommended actions

• Experience training teams on tools, processes, and incident protocols

• Ability and willingness to participate in a 24/7 on-call rotation

What Will Give You a Competitive Edge (Preferred Qualifications)

• Degree in Emergency Management, Operations, Business, or a related discipline

• Experience handling legal/law-enforcement requests and regulatory communications

• Background in Autonomous Vehicles or other highly regulated, safety-critical industries (Automotive, Aviation, Maritime, Rail, etc.)

• Certifications such as NIMS/ICS, ITIL Incident Management, or equivalent

• Strong analytical skills; experience with tools like Looker or similar platforms

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of the California Bay Area.

• The salary range for this role is $83,800 to $150,200. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

#LI-LL2

#GM-AV-1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.