Senior IT Manager

Job Description:

COMPANY DESCRIPTION

Illinois Tool Works Inc. (NYSE: ITW) is a Fortune 200 global multi-industry manufacturing leader with revenue of $16 billion in 2025. The company's seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW's approximately 45,000 dedicated colleagues around the world thrive in the company's decentralized and entrepreneurial culture.

From state-of-the-art dishwashers, ovens and refrigerators in restaurants and hotels, to automobile components inside vehicles all over the world ... the products we manufacture and the solutions we design are all around us. The buildings where we live and work are built with ITW construction and welding products, and our ITW test & measurement solutions help to ensure the quality and safety of millions of products.

With gross revenues near $250 million, Traulsen is proud to be known as the premier name in refrigeration for the foodservice market since its founding in 1938. We provide professional expertise and high-quality equipment for savvy food service customers. Every Traulsen product is engineered, fabricated, assembled, and tested at our facilities in Fort Worth, Texas.

TOTAL REWARDS PACKAGE

Our total rewards package is broad and offers comprehensive support from health and wellness to retirement and financial stability. For more details see https://www.itw.com/careers/benefits-compensation/

POSITION SUMMARY

The IT Manager is responsible for planning, designing, implementing, and supporting all IT systems and infrastructure for a large single-site manufacturing facility operating within a global organization. This role ensures reliable, secure, and cost-effective technology operations while supporting business applications and continuous improvement initiatives.

POSITION RESPONSIBILITIES

• Define and drive IT strategy in alignment with business goals by assessing current capabilities, identifying gaps, and implementing technology solutions that enhance operational effectiveness and support future growth.

• Own end-to-end IT infrastructure operations including servers, networks, storage, endpoints, telecommunications, wireless, and mobile technologies; ensure systems are secure, current, and aligned with business needs through proactive monitoring, lifecycle management, and capacity planning.

• Direct and optimize core enterprise systems such as Active Directory, firewalls, remote access, email, file services, and telephony to maintain high availability, performance, and security.

• Ensure cybersecurity, backup, and disaster recovery programs by enforcing standards, monitoring risks, validating recovery readiness, and driving continuous improvements to protect business continuity.

• Manage the full business application environment, consultants and services including ERP, third-party bolt-ons, customizations, reporting, and system enhancements to ensure stability, usability, and alignment with operational requirements.

• Provide leadership for ERP initiatives including selection support, implementation, upgrades, integrations, and ongoing optimization in a manufacturing environment.

• Oversee IT vendors and service providers by managing contracts, monitoring SLAs, controlling costs, and ensuring timely delivery and support across telecom, hardware, software, network, and programming resources.

• Establish and maintain IT policies, procedures, and departmental goals that support compliance, standardization, and continuous improvement.

• Continuously evaluate the technology landscape to identify risks, modernization opportunities, and practical improvements that enhance reliability and business value.

• Partner with department leaders to gather requirements, prioritize system enhancements, and translate operational needs into practical technology solutions that improve efficiency and visibility.

• Drive IT project execution by planning, prioritizing, and delivering initiatives on schedule and within scope while meeting performance expectations.

• Develop, mentor, and supervise IT staff while establishing clear priorities, building technical capability, and fostering a responsive service culture.

POSITION QUALIFICATIONS

Education:

• Bachelor's degree in computer science or related field required.

Experience/Skills:

• 7-10 years of progressive IT management experience in a manufacturing environment required.

• Demonstrated hands-on experience supporting enterprise infrastructure, networking, telephony, endpoints, and application servers required.

• Experience with Microsoft backend stack and development tools, including Windows Server 2019 or later, Microsoft 365, and SQL Server required.

• Proven project management experience, leading initiatives from planning through execution required.

• Ability to work independently with minimal direction while meeting deadlines and driving results required.

• Strong written and verbal communication skills from users to c-level execs within a collaborative, team-oriented approach required.

• ERP implementation experience in manufacturing strongly preferred.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Physical Demands:

While performing the duties of this Job, the employee will:

• Perform activities including bending, stooping, standing, walking

• Climb up and down stairs two (2) to four (4) times per day

• Operate common office equipment, i.e. PC, phone, copier, printer, fax

• Occasionally required to lift less than 30 pounds

• Use various measuring instruments

Working Conditions:

• Work in climate-controlled office environment

• Occasional exposure to factory and warehouse environments

Hours of Work:

• Monday - Friday 7:30am to 4:30pm

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.