Senior IT Operations Analyst
CrackaJack Digital Solutions LLCLas Vegas, NV
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Overview
Career level
Senior-level
Remote
Hybrid remote
Benefits
Career Development
Job Description
Location: Las Vegas, NVDuration: 6 Month ContractExperience: 6–9 YearsWe are seeking a Senior IT Operations Analyst to provide advanced systems and application support within a hybrid enterprise environment. This role will focus on Tier 3 troubleshooting, incident ownership, vendor coordination, and supporting system upgrades and improvements across on-prem and cloud platforms.Key Responsibilities Lead complex incident resolution and escalation efforts across applications, systems, and infrastructure Perform advanced troubleshooting in Windows Server environments and backend systems Support and lead system and application upgrades, patches, and change activities Analyze logs and data, including basic SQL queries, to support root cause analysis Coordinate with vendor partners and internal IT teams to drive timely resolution of issues Maintain ownership of high-priority incidents including communication and post-incident reviews Develop and maintain runbooks and operational documentation Provide guidance to junior analysts when needed Required Qualifications 4–5+ years of experience in IT Operations, Systems Support, or Tier 3 Application Support Strong Windows Server troubleshooting experience Working knowledge of SQL for troubleshooting and data validation Experience managing escalations and leading incident resolution efforts Familiarity with ITSM platforms (ServiceNow or similar) Strong communication and stakeholder coordination skills Preferred Qualifications Experience supporting hybrid environments (on-prem + cloud) Experience coordinating with vendors or MSP partners Experience supporting upgrades, migrations, or modernization initiatives Background in distributed or multi-site environments (hospitality, retail, gaming, etc.)
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FAQs About Senior IT Operations Analyst Jobs at CrackaJack Digital Solutions LLC
What is the work location for this position at CrackaJack Digital Solutions LLC?
This job at CrackaJack Digital Solutions LLC is located in Las Vegas, NV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at CrackaJack Digital Solutions LLC?
Employer has not shared pay details for this role.
What employment applies to this position at CrackaJack Digital Solutions LLC?
The employer has not provided this information. This may be discussed during the hiring process.
What experience level is required for this role at CrackaJack Digital Solutions LLC?
CrackaJack Digital Solutions LLC is looking for a candidate with "Senior-level" experience level.
What benefits are offered by CrackaJack Digital Solutions LLC for this role?
CrackaJack Digital Solutions LLC offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
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