Senior IT Support Lead
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$80,000-$110,000/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
At Atom Computing, we build quantum computers using arrays of optically trapped neutral atoms that will empower customers to achieve unprecedented computational breakthroughs. Join a world-class team of scientists, engineers, and business professionals to advance the state-of-the-art in quantum computing.
We are seeking a Senior IT Support Lead to be the operational backbone of our IT team, located in our Boulder, Colorado office and offering support to all our offices nationally. In this role, you will own the end-user experience from device provisioning to day-to-day support — building the repeatable, automated workflows that allow our team to scale without friction. You will support a highly technical employee population, including quantum engineers, hardware researchers, and software developers. Working closely with the IT Director, Security Engineer, and DevOps teams, you will ensure employees have secure, reliable access to the systems, tools, and resources they need to be productive from day one.
Job Responsibilities
- Onboarding and offboarding of employees, including hardware selection, configuration, purchasing, access control, and inventory management of company-owned computing resources.
- Serve as the primary point of escalation for IT support requests across MacOS, Windows, and Ubuntu endpoints.
- Own the helpdesk queue, drive toward SLA adherence, and build self-service resources to reduce repeat ticket volume.
- Diagnose and resolve hardware, software, networking, and SaaS access issues promptly working cross-functionally with various technical departments.
- Enforce baseline security policies (disk encryption, OS patching, screensaver lock) in partnership with others on the IT Team.
- Build and maintain an internal IT knowledge base covering common issues, onboarding, offboarding runbooks, and self-service guides.
Experience & Education
- Bachelor’s in Computer Science, Information Technology, or a related field
- 3+ years of experience in an IT support role
Qualifications
- Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)
- Hands-on experience with Okta (user lifecycle management, app integrations) and Google Workspace administration.
- Experience with or strong working knowledge of a major MDM platform.
- Reputation for responsiveness, reliability, creative problem-solving ability, and attention-to-detail.
- Ability to prioritize and manage multiple projects in a rapidly changing work environment.
- Strong service orientation with excellent communication skills; you know how to prioritize urgency without sacrificing quality.
Nice to Haves
- Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation.
- Kandji / Iru / MS Intune experience
- Experience supporting highly technical teams; quantum engineers, hardware researchers, etc. — who require elevated permissions, specialized software, and flexible endpoint configurations
Atom Computing provides a wide variety of perks and benefits, including fully paid medical, dental, and vision insurance for our employees and their dependents. Additionally, unlimited paid time off, 401K company matching, short- and long-term disability, FSA, dependent care benefits, and life insurance. We also offer drinks, snacks, and catered team lunches in our offices, every day!
The base salary range for this position is between $80,000 - $110,000 annually, commensurate with experience. In addition to salary, we offer a bonus plan and incentive stock options for equity in the company.
Automate your job search with Sonara.
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FAQs About Senior IT Support Lead Jobs at Atom Computing
What is the work location for this position at Atom Computing?
This job at Atom Computing is located in Boulder, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Atom Computing?
Candidates can expect a pay range of $80,000 and $110,000 per year.
What employment applies to this position at Atom Computing?
Atom Computing lists this role as a Full-time position.
What experience level is required for this role at Atom Computing?
Atom Computing is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Atom Computing for this role?
Atom Computing offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Family/Dependent Health, Flexible/Unlimited PTO, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Atom Computing?
You can apply for this role at Atom Computing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.