Senior Lab System Support Engineer
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Overview
Remote
On-site
Compensation
$43-$46/hour
Job Description
Our Client, an IT Services and Consultant company, is looking for a Senior Lab System Support Engineer for their Boston, MA/ Cambridge, MA location.Responsibilities:
- Lab System Lifecycle Management:
- Manage end to end lab system lifecycle including implementation validation maintenance and decommissioning
- Ensure compliance with SDLC CSV GxP and regulatory standards
- Handle system upgrades patching backup archival and audit readiness
- Lab System Vendor Handling:
- Act as point of contact for vendors for installation support and issue resolution
- Coordinate maintenance upgrades and ensure SLA and regulatory compliance
- Manage vendor deliverables documentation and escalation handling
- Lab System Business Process Understanding in Pharmaceutical Regulatory Environment. Understand lab workflows and align systems with business and regulatory requirements. Ensure compliance with GLP GMP GxP and data integrity standards
- Collaborate with QA IT and lab teams to support audits and process improvements
- Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
- Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
- Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
- User Management Activities (E.g: User Creation, Modification & Deletions etc.)
- Hardware related PC/Network – Coordination with Desktop support team
- Vendor communications, coordination during the System Hardware failures & any other Maintenances
- Backup of the Standalone and Benchtop systems on regular basis
- Application Software upgrades on the standalone systems.
- Onboarding and off boarding Lab systems
- Monthly patching coordination.
- Backup & Restoration for the Lab systems
- Lac/es Configuration
- Update SOPs/ WIs
- Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).
- Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
- Help maintain audit trails and support data archival processes.
- Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
- Ensure systems are validated and maintained according to SOPs and validation protocols.
- Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
- Participate in cross-functional meetings to improve lab workflows and system performance.
- Support Audits Queries from the LAB IT side.
- Good Knowledge and understanding on the GXP.
- Good knowledge of Computer System Validation.
- Good understanding of laboratory instruments and analytical techniques.
- Familiarity with lab software systems.
- Strong problem-solving and communication skills.
- Ability to work in a regulated environment and follow SOPs.
- Good Knowledge of Ticketing systems (ServiceNow/Remedy etc)
- Good Knowledge on the Problem/Deviation/Change/CAPA Management Process.
- Bachelor’s degree in Life Sciences, Chemistry, Biology, Computer Science, or related field.
- 8+ years of experience in a laboratory or IT support role.
- Years of Experience: 14.00 Years of Experience
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
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FAQs About Senior Lab System Support Engineer Jobs at Iconma
What is the work location for this position at Iconma?
This job at Iconma is located in Boston, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Iconma?
Candidates can expect a pay range of $42.86–$46.43 per hour for this role.
What employment applies to this position at Iconma?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Iconma?
You can apply for this role at Iconma either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.