Senior Lead Program Manager, Technical Programs

Klaviyo started with the simple idea that businesses should own their own data and use it to create better, more personalized experiences for their customers. In this role you will be a dedicated leader for the long-term health, strategy, and continuous evolution of a critical, core technology platform supporting a key customer vertical.

You will:

• Partner with Engineering and Product to define the multi-year technical strategy and roadmap, ensuring platform evolution aligns with long-term business goals and providing technical oversight for foundational work.
• Prioritize and program manage strategic, non-functional programs (e.g., technical debt, capacity planning, architecture scaling) and specific enterprise initiatives, ensuring system stability and future readiness.
• Oversee the full lifecycle of platform features, from technical design to implementation, establishing predictable development and release processes, and ensuring high standards for quality and scalability.
• Define clear ways of working, create frameworks for cross-team collaboration, establish content repositories, and articulate the platform's enterprise narrative and boundaries.
• Serve as the primary communication leader, tailoring information to secure buy-in and consensus across engineering and business leadership.
• Drive a mindset of operational excellence, challenging existing processes and implementing solutions that prioritize automation over manual efforts, while working comfortably with ambiguity during capability building.

You Have:

• 10+ years of experience in technical program management within a fast-paced engineering environment (ideally SaaS or high-growth tech).
• Proven ability to successfully manage a perpetual program with a rolling roadmap
• Demonstrated ability to manage multiple priorities and deliver results across complex, cross-functional programs.
• Strong project management skills with fluency in tools such as Asana, Jira, Linear or Smartsheet.

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