Senior Manager - Digital Product Management

American ExpressPhoenix, AZ

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

Role focus: Lead product strategy and execution for AI-powered operations capabilities that move Technology Operations from reactive incident response toward AI-assisted, AI-augmented, and safely automated operations.

As a Senior Manager, Digital Product Management for AI Ops, you will lead product strategy and execution for a portfolio of AI-powered operations capabilities that help transform Technology Operations from manual, reactive incident response to AI-assisted, AI-augmented, and increasingly autonomous operations. You will define and manage product roadmaps across agentic root-cause analysis, event correlation and noise reduction, operational copilots, knowledge and skills management, guided remediation, and safe self-healing workflows.

This role sits at the intersection of product management, SRE, observability, ITSM, automation, data platforms, and responsible AI. You will translate operational pain points into AI-enabled product capabilities, define success metrics, prioritize the backlog, and partner closely with engineering, SRE, application support, infrastructure, risk, compliance, and vendor partners to deliver production-grade AI Ops products at enterprise scale.

The ideal candidate is a product leader who can combine strong customer discovery and roadmap discipline with the technical fluency to reason about AI/ML systems, GenAI and agentic workflows, observability data, knowledge quality, model evaluation, human-in-the-loop controls, and governed automation in a regulated environment.

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FAQs About Senior Manager - Digital Product Management Jobs at American Express

What is the work location for this position at American Express?

This job at American Express is located in Phoenix, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at American Express?

Employer has not shared pay details for this role.

What employment applies to this position at American Express?

American Express lists this role as a Full-time position.

What experience level is required for this role at American Express?

American Express is looking for a candidate with "Director" experience level.

What benefits are offered by American Express for this role?

American Express offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at American Express?

You can apply for this role at American Express either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.