Senior Manager - Head Of Portals

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

About the Role

We are seeking a dynamic and experienced Senior Manager - Head of Portals to lead the

global implementation and support of our client-facing portals. This role is pivotal in

ensuring seamless onboarding, integration, and ongoing support for clients across our

digital platforms. The ideal candidate will have a strong blend of technical expertise and

business acumen, with a proven track record in managing distributed teams and

delivering projects using the SAFe Agile methodology.

About Apex

The Apex Group was established in Bermuda in 2003 and is now one of the world's

largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide crossjurisdictional services. With our clients at the heart of everything we do, our hardworking team has successfully delivered on an unprecedented growth and

transformation journey, and we are now represented by over circa 13,000 employees

across 112 offices worldwide. Your career with us should reflect your energy and

passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to

supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game.

And we offer you the freedom to be a positive disrupter and turn big ideas into bold,

industry-changing realities.

For our business, for clients, and for you.

Key Responsibilities

• Lead a global team responsible for the implementation, support, and

enhancement of client portals.

• Act as the primary liaison between business stakeholders, IT teams, and thirdparty vendors to ensure alignment and successful delivery.
• Ensure compliance with internal and external audit requirements, including

maintaining accurate documentation and access controls.

• Oversee JML processes to ensure timely and secure provisioning and

deprovisioning of access to portal systems.

• Collaborate with InfoSec team to implement and enforce security best practices,

including data protection, user authentication, and vulnerability management.

• Oversee the SAFe Agile delivery of portal-related projects, ensuring timelines,

budgets, and quality standards are met.

• Drive continuous improvement in portal functionality, user experience, and

operational efficiency.

• Manage cross-functional teams located in India, South Africa, Serbia, and Canada.
• Ensure high levels of client satisfaction through proactive engagement and issue

resolution.

• Collaborate with Product to define and prioritize portal features and

enhancements.

• Monitor system performance, troubleshoot issues, and implement solutions.
• Maintain a strong understanding of closed-ended fund structures and digital client

engagement strategies.

Skills Required

• 8+ years of experience in technology leadership roles, with at least 3 years

managing global teams.

• Strong background in both business and technology, ideally within financial

services or fintech.

• Proven experience with client portals and digital platforms.
• Familiarity with Agile methodology and project delivery frameworks.
• Excellent stakeholder management and communication skills.
• Experience working with distributed teams and managing across time zones.
• Technical proficiency in portal technologies, APIs, and integration frameworks.
• Understanding of closed-ended fund structures and client onboarding processes

is a strong advantage.

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business
• A leadership role in a global, fast-paced, and innovative environment.
• Opportunities to shape the future of client engagement through digital

transformation.

• Competitive compensation and benefits.
• Career growth and international exposure.
• A collaborative and inclusive culture.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.