Senior Manager, Communications & Change Management

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Position Overview

The Senior Manager, Communications & Change Managementis responsible forleading the communication strategy for the People function and ensuring employees and leaders receive clear, coordinated, andtimelycommunications that support business priorities, organizational change, and the Dutch Bros culture.

Reporting to the Chief Human Resources Officer, this role serves as a strategic advisor to the People Leadership Team and partners closely with leaders across the organization to translate business priorities into integrated communication strategies that drive understanding, alignment, and engagement.

This role owns the People communications roadmap and communication planning for major initiatives, including organizational changes, people programs, policy updates, technology implementations, leadership communications, and M&A activity. The Senior Manager will connect initiatives across the Peoplefunctioninto a cohesive narrative while leading executive communications, leadership cascades, and change communication strategies.

The ideal candidate combines strong business acumen, organizational awareness, and communicationexpertise. They can quickly understand business priorities,anticipatecommunication needs, influence senior leaders, and develop strategies that help employees navigate change and stay connected to the company's direction and purpose.

Job Qualifications

• Bachelor's degree in Communications, Public Relations, Journalism, or related field (or equivalent experience)

• 8+ years of experience in internal communications, change communications, corporate communications, or related fields

• Experience leading communication strategies for large-scale organizational initiatives and change efforts

• Experience partnering with executive leaders to develop strategic messaging and communication plans

• Experience supporting organizational transformations, restructures, acquisitions, or enterprise-wide initiatives

• Experience leading and developing communications professionals preferred

Location Requirement:

This role is located in Tempe, AZ. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Key Responsibilities

Strategic Communications & Change Leadership

• Own the communication strategy and roadmap for the People function

• Develop integrated communication plans for major People initiatives and organizational changes

• Connect initiatives across the People team into a cohesive employee narrative

• Establish communication governance and planning processes that improve alignment and reduce communication overload

• Proactivelyidentifycommunication risks, opportunities, and employee impacts

Executive Communications & Leadership Cascades

• Serve as a trusted communications advisor to the CHRO and People Leadership Team

• Develop executive messaging, talking points, presentations, FAQs, and leadership communication materials

• Design and manage communication cascades for organizational initiatives, restructures, and business changes

• Equip leaders with messaging and tools that support effective team communication

Organizational Change & Transformation

• Lead communication planning for reorganizations, workforce changes, acquisitions, integrations, technology implementations, and other transformational initiatives

• Partner with HR Business Partners and business leaders to assess stakeholder impacts and communication needs

• Develop communication strategies that support employee understanding, adoption, and engagement during periods of change

Cross-Functional Partnership & Team Leadership

• Partner with leaders across the business to align messaging and communication plans

• Providestrategic communication guidance for key organizational initiatives

• Lead and develop the communications team member responsible for newsletters, channels, and communication execution

• Ensure communications reflect Dutch Bros' voice, values, and culture

Communication Effectiveness

• Measure and evaluate the effectiveness of communication strategies and campaigns

• Gather employee feedback and insights to improve communication outcomes

• Partner with People Analytics and other teams toidentifyopportunities to strengthen employee understanding and engagement

Skills:

• Exceptional writing, editing, and storytelling skills

• Strong business acumen and ability to quickly understand organizational priorities

• Experience developing communication and change management strategies

• Strong stakeholder management and executive influence skills

• Ability to translate complex topics into clear, actionable communications

• Excellent project management and organizational planning capabilities

• Ability to manage multiple priorities in a fast-paced environment

• High attention to detail and commitment to communication excellence

Physical Requirements

• In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions. Must be able to collaborate in-person with occasional impromptu in-person meetings

• Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels

• Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds

• Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.

• Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.

• Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.

• Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.

• Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

Compensation:

DOE

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!