Senior Manager, Order Management (Revenue Operations)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Manager, Order Management (Revenue Operations)

• Location: Virtual (United States)
• Department: Order Management
• Reports To: Sr. Director, Global Order Management
• Employment Type: Full-time

About the Role

We are seeking a Senior Manager, Order Management to lead our Americas Order Management function within a global SaaS environment. This role sits at the intersection of Sales, Finance, Revenue Accounting, and Deal Desk, ensuring that complex customer transactions are structured, processed, and billed accurately - with a clear understanding of downstream financial impact.

This is not a traditional operations role. Success in this position requires a leader who combines strong operational execution with financial acumen, particularly in how order and billing decisions impact revenue recognition, financial reporting, and internal controls.

What You'll Do

• Lead end-to-end Order Management and billing operations across the Americas, ensuring accuracy, completeness, and compliance
• Serve as a key decision-maker for complex and non-standard deals, ensuring alignment with revenue recognition policies and financial controls
• Partner closely with Revenue Accounting, Finance, Sales, and Deal Desk to validate contract terms, pricing structures, and billing outcomes
• Drive improvements in billing accuracy, process efficiency, and internal controls (SOX compliance)
• Support and stabilize month-end and quarter-end close cycles, reducing escalations and improving cross-functional coordination
• Lead and develop a distributed global team (~10-15), primarily offshore, driving performance, prioritization, and accountability
• Identify and resolve complex exceptions and operational gaps, applying structured, data-driven problem-solving
• Support ongoing Lead-to-Cash transformation initiatives, including automation, system enhancements, and process standardization
• Establish scalable workflows that shift the team from manual execution to analytical, high-value work

What Success Looks Like

• Reduced order and billing errors
• Clean, predictable month-end and quarter-end close cycles
• Strong adherence to SOX controls and internal policies
• Improved operational efficiency and reduced manual work
• A high-performing, well-managed distributed team
• Sound decision-making in complex, ambiguous scenarios

What We're Looking For

Required Experience

• 8-12+ years in Order-to-Cash, Billing, Revenue Operations, or Revenue Accounting
• Experience operating in a SaaS or complex contract-based environment
• Strong understanding of revenue recognition principles (ASC 606 or equivalent)
• Proven ability to work across Sales, Finance, Legal, and RevOps
• Experience managing teams and driving performance at scale

Preferred Background (Strongly Valued)

• Background in Accounting, Audit (Big 4), or Revenue Accounting
• Experience supporting or owning month-end close and financial reporting processes
• Exposure to SOX controls and internal audit requirements
• Experience with systems such as Salesforce, CPQ, Zuora, NetSuite, or similar

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$109,200.00 - $192,000.00

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.