Senior Manager, Education & Training
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Overview
Schedule
Full-time
Career level
Director
Remote
On-site
Compensation
$100,000-$110,000/year
Benefits
Parental and Family Leave
Job Description
ABOUT MAISON L’OCCITANE EN PROVENCE
Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth. With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature.Our culture is built through everyday moments, how we behave, make decisions and show up for each other.With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet.YOUR ROLE
As Senior Education & Training Manager, North America, you are accountable for shaping and delivering a best‑in‑class education strategy that elevates product knowledge, selling excellence, and brand experience across all retail and field teams. You will design and execute scalable education programs that inspire, engage, and empower teams to deliver exceptional customer experiences while driving commercial performance.You serve as a strategic partner to Retail Leadership, Marketing, and cross‑functional stakeholders, translating brand vision, innovation, and ingredient science into impactful learning experiences. This role requires strong leadership presence, creative execution, and the ability to connect education excellence with measurable business results.PROFILE
- Commercially driven education leader with a passion for luxury retail, skincare, and talent development
- 7–10+ years of experience in beauty education or training
- Proven ability to lead, mentor, and develop high‑performing education teams
- Deep knowledge of skincare, ingredients, and luxury retail selling techniques
- Strong experience designing and delivering both in‑person and digital learning programs
- Confident presenter with strong facilitation and storytelling skills; camera‑ready for live, virtual, and recorded formats
- Analytical mindset with the ability to translate performance data and field insights into action
- Highly collaborative, influential partner who leads through credibility and inspiration
- Ability to travel as needed
ROLE RESPONSIBILITIES
- Education Strategy & Leadership
- Develop and execute a comprehensive North America education strategy aligned with brand vision and business objectives
- Lead the annual training roadmap, including product launches, core curriculum, certifications, and skill‑building initiatives
- Identify performance and capability gaps, designing scalable education solutions to drive commercial results
- Manage, mentor, and develop education team members, including field trainers, facilitators, and content creators
- Curriculum Development & Content Creation
- Design engaging, high‑impact education content across live, virtual, and digital formats (including short‑ and long‑form video)
- Create and record product demonstrations and e‑learning modules for retail teams and retail partner beauty advisors
- Translate complex ingredient science and product benefits into compelling, client‑friendly storytelling
- Partner with Marketing to transform innovation pipelines into impactful product launch education
- Build and maintain digital learning libraries, certification programs, and masterclass‑level content
- Field & Retail Enablement
- Partner closely with Retail Leadership to elevate selling behaviors and customer experience standards
- Develop train‑the‑trainer programs to effectively scale education across regions
- Conduct in‑store visits to evaluate education effectiveness and inform continuous improvement
- Support key retail moments including launches, events, and peak selling seasons with targeted education strategies
- Lead onboarding for new hires, ensuring strong brand immersion and foundational selling excellence
- Represent the brand at press, editor, influencer, and industry events, delivering compelling product education
- Performance Measurement & Continuous Improvement
- Establish and track KPIs to measure education impact (sell‑through, conversion, ATV, product mix)
- Analyze performance data and field feedback to refine education strategy and content
- Drive continuous improvement in training relevance, delivery, and effectiveness
- Cross‑Functional Collaboration
- Partner with Marketing on product launch education and campaign alignment
- Collaborate with all channel partners to ensure best‑in‑class storytelling and education execution
- Act as a trusted brand ambassador both internally and externally
- All other duties or projects as assigned
WHAT WE OFFER
- Comprehensive benefits package
- Annual discretionary corporate incentive bonus
- Competitive paid parental leave
- Generous employee discounts on our products
The compensation for this role ranges from $100,000 - $110,000 (based on skills, experience and with differentials applied if outside of NYC)
L’Occitane North America offers a competitive compensation package and a comprehensive benefit. L’OCCITANE is an equal opportunity employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values: entrepreneurship, team spirit, leading by example and authenticity – and our commitment to sustainability. Employment may be subject to verification of references and background check investigation.All Applicants:
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FAQs About Senior Manager, Education & Training Jobs at L'Occitane En Provence
What is the work location for this position at L'Occitane En Provence?
This job at L'Occitane En Provence is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at L'Occitane En Provence?
Candidates can expect a pay range of $100,000 and $110,000 per year.
What employment applies to this position at L'Occitane En Provence?
L'Occitane En Provence lists this role as a Full-time position.
What experience level is required for this role at L'Occitane En Provence?
L'Occitane En Provence is looking for a candidate with "Director" experience level.
What benefits are offered by L'Occitane En Provence for this role?
L'Occitane En Provence offers Parental and Family Leave for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at L'Occitane En Provence?
You can apply for this role at L'Occitane En Provence either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.